Conference Session

Using Information Technology to Create New Information Resources

Collection

2009 Annual Conference & Exposition

Authors

Haymwantee Singh, New Jersey Institute of Technology; Richard Sweeney, New Jersey Institute of Technology

Tagged Divisions

Engineering Libraries

languageknowledgebase powered by IntelliResponse that can be updated every time a user asks a new butimportant question. There are many benefits of this empowering program such as reduction ofemail volume, phone calls and chat sessions and reduced navigation linked with website Q&A orFAQ solutions. The quality of end user experience is measured objectively via system generatedreports. Potential exists for institutions to collaborate and build such knowledgebases moreefficiently and for development of self-learning tools.IntroductionAsk the library, ask the registrar, ask the IT help desk, ask the calculus professor, ask theXXXXXX, and receive an immediate, consistent and accurate online answer to your question24x7, 365 days per year. Imagine that each time