Conference Session

Industrial Engineering Division Technical Session 3

Collection

2015 ASEE Annual Conference & Exposition

Authors

Max de Jesús Suárez Montiel, Tecnológico de Monterrey, Mexico; Alberto Abelardo Hernandez-Luna, Tecnológico de Monterrey

Tagged Topics

Diversity

Tagged Divisions

Industrial Engineering

Paper ID #13877Recognition of Projects for Service Organizations based on Customer Ex-pected and Perceived Quality, and Customer Experience ´ Su´arez Montiel, Tecnol´ogico de Monterrey, MexicoMr. Max de Jesus Born: Hidalgo, M´exico BS: Mechanical Engineer, Universidad Auton´oma de Nuevo Le´on MS: Master of Science of Manufacturing Systems, Student of Master Degree, Tecnol´ogico de Monterrey Tecnol´ogico de Monterrey (ITESM) max.itesm@gmail.comDr. ALBERTO ABELARDO HERNANDEZ-LUNA, Tecnol´ogico de Monterrey Born: Monterrey, M´exico. BS: Mechanical Electrical Engineering, Tecnol´ogico de Monterrey MS: Me- chanical