Paper ID #13877Recognition of Projects for Service Organizations based on Customer Ex-pected and Perceived Quality, and Customer Experience ´ Su´arez Montiel, Tecnol´ogico de Monterrey, MexicoMr. Max de Jesus Born: Hidalgo, M´exico BS: Mechanical Engineer, Universidad Auton´oma de Nuevo Le´on MS: Master of Science of Manufacturing Systems, Student of Master Degree, Tecnol´ogico de Monterrey Tecnol´ogico de Monterrey (ITESM) max.itesm@gmail.comDr. ALBERTO ABELARDO HERNANDEZ-LUNA, Tecnol´ogico de Monterrey Born: Monterrey, M´exico. BS: Mechanical Electrical Engineering, Tecnol´ogico de Monterrey MS: Me- chanical
worked extensively in the domain of welding, specifically in the area of weld- ing technology and training. He has a deep appreciation for the importance of the welding field and plan to continue pursuing research projects that benefit the welding community.Ms. Audrey Fyock, Iowa State University Audrey Fyock is a senior in Industrial and Manufacturing Systems Engineering and first year Master of Business Administration student at Iowa State University. This is her first year doing an undergraduate research assistantship with the IMSE Department, where she is studying the impacts of undergraduate research on retention rates and graduate school.Devna Fay Popejoy-Sheriff, Iowa State University Devna Popejoy-Sheriff is
graduate and undergraduate levels. At Whirlpool, in addition to managing the usability group and conducting user research, she participated in a variety of global innovation efforts and worked with colleagues in a variety of fields in the US, Europe, Latin America, and Asia to promote customer-centered design. Her primary research and teaching interests are in ergonomics and human-machine systems design. She has conducted independent research investigating the link between usability and desirability in product design, worked with ARINC Engineering Services, LLC to provide human-systems integration support on a variety of projects for the US Navy, and has more recently been directing student teams on a number of projects
increasingcomplexity through initial exercises and subsequent assignments; they reported that studentsshowed significant gains in their abilities to perform the skills targeted with these assignments. 5Linder et al. used a modified version of the first approach and employed scaffolding inredesigning an introductory computer science course to keep students interested in their selectedmajors and better prepare them for higher-level classes. 6 Their scaffolding structure includedclassroom activities and short one-week assignments that target the skills needed in a largerassignment, which was the final class project. They observed that with the instructionalscaffolding approach followed in structuring and conducting assignments, the weaker studentswere able to
25 new courses. He has supervised over 35 Industrial Design Projects. He is a returned Peace Corps Volunteer. He is dedicated in helping his students to succeed.Dr. Otsebele E Nare, Hampton University Otsebele Nare is an Associate Professor of Electrical Engineering at Hampton University, VA. He received his electrical engineering doctorate from Morgan State University, Baltimore, MD, in 2005. His research interests include System Level Synthesis Techniques, Multi-Objective Optimization, Device Modeling and K-16 Integrative STEM education. American c Society for Engineering Education, 2020 Work in Progress: Engineering Economy Taught Across
discusses the impacts of various course assignments and activities that were used toincrease student motivation and learning. The courses selected for the study are Quality Analysisand Design of Experiments courses, which are offered as required courses in the industrialengineering graduate program at the University of New Haven. The assignments and activitiesinclude term project, term paper, homework, in-class exercises, quizzes, exams, library trainingand factory visit. In an earlier pilot study in the Quality Analysis course, scaffolding -aninstructional strategy that enables students to build on prior experience and knowledge as theywork towards mastering higher level skills- was employed using these activities andassignments, and the impact on
research projects totaling over $1.6M over ($2.4 M including co-PI), mostly in the maritime industry.Dr. Berna Eren Tokgoz, Lamar University Dr. Berna Eren Tokgoz is currently an Associate Professor in the Department of Industrial and Engineer- ing at Lamar University, Beaumont, TX. She received her BS and MS degrees in Chemical Engineering from Hacettepe University, Ankara, Turkey in 1997 and 2000, respectively, and her Ph.D. in Engineering Management from Old Dominion University (ODU), Norfolk, VA in 2012. She was a Graduate Research Assistant during her MS and Ph.D. studies. She was also a Postdoctoral Fellow at ODU between 2013 and 2014. Her research interests include resilience, resilience quantification, risk
University. He is a Registered Professional Engineer in the State of Texas and a Certified Profes- sional Ergonomist. He has published over 40 journal articles, textbook chapters, conference proceedings, and industrial technical papers as well as presented in numerous national research conferences. He has been involved in 26 (22 as PI) industry and governmental supported research projects totaling over $1.5M, mostly in the maritime industry. Dr. Craig is the Director for the Mariner Safety Research Initiative at Lamar, the Associate Director for the Center for Advances in Port Management, and a University Scholar.Dr. Hsing-wei Chu P.E., Lamar University Hsing-wei Chu is Piper and University Professor and Chairman of
, respectively in 2008 and 2009. Before joining the University of Illinois, she has held a post-doctoral position in INRIA at Nancy (France), and she was an Assistant Professor at the University of California, Santa Barbara, and at the City College of New York (CUNY).Dr. Kelly J. Cross, University of Illinois, Urbana-Champaign Dr. Cross completed her doctoral program in Engineering Education at Virginia Tech in 2015 and is currently working as a post-doctoral researcher at the University of Illinois at Urbana-Champaign. She is involved with multiple educational research projects with faculty and graduate students at UIUC. Her research interests include diversity and inclusion, teamwork skills, assessment, and identity
Ingenieros sin Fronteras Colombia since 2012, and he had worked on several engineering projects with social impact. In addition, he has collaborated with researchers of the Laboratory of Cognition at Universidad de los Andes, particularly in decision-making processes and teamwork. He is co-founder of INTERACT, a research group on complex adaptive systems and social network analysis. c American Society for Engineering Education, 2018 Introducing Changemaking Engineering into an Operations Research Course: Some Unexpected ResultsAbstractWith funding from a National Science Foundation (NSF) IUSE/PFE REvolutionizingengineering and computer science Departments (RED) grant, the Shiley
management, from the University of Missouri-Rolla. As the author or coauthor of over 100 technical papers, his research interests include supply chain management, humanitarian and healthcare logistics, healthcare/medical in- formatics, and data standards. He has directed several projects funded by the National Science Foundation, Air Force Research Lab, and Wal-Mart Stores.Prof. Corey Kiassat, Quinnipiac University Dr. Corey Kiassat is an Assistant Professor of Industrial Engineering at Quinnipiac University and has a BASc and a PhD degree in Industrial Engineering from the University of Toronto. He has an MBA, majoring in Marketing and International Business, from York University. Corey is a Professional Engineer and
writing through specific practices” [3].Meaningful writing is the careful integration of writing, not merely “Informative writing to theteacher-as-examiner in the genre of a short-answer exam [which] does little to truly initiatestudents to the primary purposes and audiences in the writing of their disciplines” [7]. The initialbaseline of writing perceptions built in this work serves as a step to examine whether and howwriting might be incorporated into the NACOE curricula and can provide a model for others tofollow.Project Motivation and ApproachThis research project did not begin as an examination of writing in engineering. Rather, it beganas an investigation into the learning practices of two different communities the lead authoroperated in
Heads(CIEADH).6Comparison of Two CoursesThe broad comparison of ergonomics classes at the authors’ universities is shown in Table 2.There are many similarities and a few differences. Most of the differences are programmatic,rather than classroom specific.Similarities: University A and University B are similar in that they both require a prerequisitecourse in basic Methods and Standards as well as a basic course in probability and statistics priorto taking Ergonomics. They both have an extensive lab component with written reports used forlearning assessment and incorporate a student project. They both include physical and cognitiveergonomic concepts with a foundation in the PE Exam topics, and they both require studentprojects.Differences: Term
specific and complex challenges.8,10Inductive teaching methods truly cover a large variety of instructional methods, from inquirylearning, problem-based learning, and project based learning. Often, these methods are deemed“student centered”, as the mastery of the concepts falls on the students to understand theimportance of the material from the problems or projects.11 Overall, inductive teaching styleshave more student benefits than deductive teaching methods. Inductive teaching methods offermore combinations to reach the learning style needs of the classroom and engage students moreactively in the subject matter.Student Perceptions in the ClassroomSatisfaction, self-efficacy, motivation, and classroom environment are the main factors in
of abilities required to succeed professionally in theinformation age. The top four of these skills include critical thinking, creative thinking,collaboration, and communication [1]. In a typical engineering education curriculum, criticalthinking is addressed effectively. Also, students develop their collaboration skills via project-basedcourses that have become increasingly widespread in engineering education in the last twodecades. Furthermore, communication skills are often addressed through the inclusion of atechnical communication course or by otherwise satisfying the communication component ofestablished general education requirements. Laboratory experiences and project-based coursesemphasize the development of technical communication
factor analysis, the 22 characteristics were categorized into seven differentfactors, defined in Table 2. Five of these factors (intrinsic, extrinsic, social, altruistic, andleisure) directly align with factors found in the work by Twenge et al [10] with a largelongitudinal data set from the Monitoring the Future project. The two additional factors (long-term and supervision) were from other literature on work expectations found in these agegroups [11,12,13].Table 2: Job Expectation Factors Factors Description Intrinsic Does the job provide a sense of personal meaning (be creative, learn, see results, maintain current skills)? Extrinsic Does the job provide financial
was converted to a flipped classroom environment for half of the course material. The mainobjective of this research pilot project is to investigate the impact of video length and videoactivities on the retention and understanding of Gen-Z engineering students for a software-basedsimulation course. Results show that students are more likely to watch medium-length videos thanshort-length videos, but those who do watch short-length videos have better learning outcomes.KeywordsGeneration Z, flipped classroom, engineering education, video length1. IntroductionThe engineering students today are from Generation Z, the cohort of individuals born from 1996-2010 [1]. They are high-efficiency multi-taskers with 8-second attention spans, typically
Systems Engineering Research and the Fulbright International Science and Technology Award. Dr. Salado holds a BSc/MSc in electrical engineering from Polytechnic University of Valencia, an MSc in project management and a MSc in electronics engineering from Polytechnic University of Catalonia, the SpaceTech MEng in space systems engineering from Delft University of Technology, and a PhD in systems engineering from the Stevens Institute of Technology. He is a member of INCOSE and a senior member of IEEE and IIE.Mr. John Ray Morelock, Virginia Tech John Morelock is a doctoral candidate at Virginia Tech. His research interests include student motivation, game-based learning, and gamified classrooms. He received the NSF
working in a marketing research firm. Practicumexperiences also allow students to design and develop a project in which they applyknowledge and develop skills such as a doctoral student preparing the components of anonline course. Service Learning Experiences are distinguished by being mutually beneficial for bothstudent and community. Service learning is growing rapidly and is considered a part ofexperiential education by its very nature of learning, performing a job within the community,and serious reflection by the student. Service learning involves solving some of society'sissues; such as, homelessness, poverty, lack of quality education, pollution, etc. One of thegoals of service learning is to help students become aware of these issues
this educational research project, game-based in-class and after-class learning activities aredeveloped to teach selected inventory control strategies to undergraduate and graduate students.Students from Supply Chain Management and System Simulation courses are targeted, who aretaught by different instructors. The activities include teaching the inventory control policies tostudents in a regular class setting, then providing an overview on a game developed on MS Excel.In the game, the lead time and customer demand variables are defined uncertain, and not given tostudents, which make the assignment an ill-structured problem. A 12-month planning andexecution period is given to students with qualitative and quantitative information about
Foundationunder Award No. DRL-1440446 Teachers and Engineers Collaborating in STEM ElementaryTeacher Preparation. Any opinions, findings, and conclusions or recommendations expressed inthis material are those of the authors and do not necessarily reflect the views of the NationalScience Foundation, nor of Iowa State University. The authors also thank other project membersand cooperating faculty for their support, including Dr. Monica H. Lamm, Dr. Kristina M. Tank,Dr. Anne T. Estapa, Dr. Adah Leshem, Dr. Joanne K. Olson, Dr. Rohit Mehta, Dr. Mollie H.Appelgate, and Jennifer Lillo. Special thanks to Program for Women in Science and Education atIowa State University for allowing the authors to conduct IE outreach activities with femalemiddle school students.
, Mississippi State University Emily Wall is a summa cum laude Industrial and Systems Engineering 2015 graduate of Mississippi State University, and a 2012 graduate of Itawamba Community College. After college, she accepted a position as a Research Engineer at Mississippi State University’s Institute for Systems Engineering Research, located in Vicksburg, MS, on the campus of the Engineering Research and Development Center. While at ISER, her research areas include lean six sigma practices and applications, manufacturability, virtual reality applications and Mississippi economic improvement projects. She is a certified Six Sigma Black Belt and is a graduate student at Mississippi State University pursuing her doctorate in