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A Case for Utilizing Outreach Opportunities to Improve Faculty Performance

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2014 ASEE Annual Conference & Exposition


Indianapolis, Indiana

Publication Date

June 15, 2014

Start Date

June 15, 2014

End Date

June 18, 2014



Conference Session

College Industry Partnerships Division Technical Session 3

Tagged Division

College Industry Partnerships

Page Count


Page Numbers

24.20.1 - 24.20.10



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Paper Authors


Janet Hooper Sanders East Carolina University

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Janet H. Sanders is an Assistant Professor in the Department of Technology at East Carolina University where her research focus is quality, statistics, Lean Six Sigma, and virtual reality technology. She earned a B.S. in Ceramic Engineering and an M.S. in Industrial Management from Clemson University and a Ph.D. in Industrial Engineering from North Carolina A & T State University. She has over 25 years of process improvement experience in various manufacturing and service industries. Janet’s certifications include ASQ certified Quality Auditor, Quality Engineer, and Six Sigma Black Belt. She is also a consultant and trainer for Problem Solving, Root Cause Analysis, and Lean Six Sigma for manufacturing, service, and healthcare.

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Mark Angolia East Carolina University Orcid 16x16

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Dr. Mark Angolia is an Assistant Professor at East Carolina University in the College of Technology & Computer Science. Prior to entering academia, he held industrial positions in engineering, manufacturing, quality, materials, and operations management for manufacturing companies within the automotive supply chain. In addition to teaching in ECU’s Department of Technology Systems, Dr. Angolia conducts approximately 200 hours per year of industrial training and consulting for topics including forecasting, inventory management, production planning, project management, and supply chain management. His research interests are in improving supply chain efficiency through the application of technology and best practices for warehousing, logistics, and inventory management. He holds a B.S. and Master of Engineering degree from Rensselaer Polytechnic Institute, and a Ph.D. in Technology Management from Indiana State University. He also holds professional certifications of CPIM and CSCP from APICS, The Association for Operations Management, and a PMP from the Project Management Institute.

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A Case for Utilizing Outreach Opportunities to Improve Faculty PerformanceMost companies in manufacturing and service industries have identified professionaldevelopment as a means for their staff to improve operational performance and for the companyto develop a competitive advantage. However, many approach this gap via coordinated hourlyworkforce training or tuition assistance for salaried staff, leaving professional continuingeducation as an ad hoc endeavor. A win-win opportunity exists for academic programs to fill theprofessional development gap while simultaneously obtaining feedback and direction fromindustry about the knowledge and skills expected of their graduates. This paper provides anoverview of how a college-industry partnership born of the complementary goals of academiaand industry can be realized through faculty outreach.The material presented in this paper is based on information and data collected from multipleoutreach opportunities with several different manufacturing and/or service companies. It willdiscuss some of the benefits of the outreach for the industrial partners, but will focus more on thebenefits for the university and its students. Academic benefits will include: 1) enhancement ofthe faculty’s knowledge and skills through exposure to real-world problems, 2) exposure topublication opportunities, 3) enhanced visibility of the university’s academic programs, 4) howthe outreach opportunities provide feedback on the university’s academic programs andcurriculum development, 5) how outreach leads to employment and internship opportunities forstudents.A model for faculty engagement and industrial training and development is presented along witha summary of the benefits and challenges of completing outreach opportunities betweenindustrial partners and faculty of a four year university. The paper will also discuss thechallenges for faculty of a teaching-intensive university to balance the benefits gained fromparticipating in outreach opportunities with the demands and expectations of the university.

Sanders, J. H., & Angolia, M. (2014, June), A Case for Utilizing Outreach Opportunities to Improve Faculty Performance Paper presented at 2014 ASEE Annual Conference & Exposition, Indianapolis, Indiana. 10.18260/1-2--19912

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