June 15, 2014
June 15, 2014
June 18, 2014
Design in Engineering Education
24.51.1 - 24.51.20
Establishing A Framework for Design for CompassionProduct design and manufacturing have benefitted immensely by using Design for X (DfX)methods at various stages of the design process. Examples of DfX include Design for Assembly(DfA), Design for Manufacture (DfM), and Design for Quality (DfQ), to name a few. Thesemethods provide guidelines for improving product attributes based on objective information.Product attributes can also be improved through subjective information, namely customercentered data which can involve customer preferences. Various methods exist for capturingcustomer preferences and evaluations of products such as conjoint analysis, Kansei engineering,among others. However, there are customer experiences that are more sensitive in nature that gobeyond merely evaluating preferred product configurations through these typical methods.These experiences require compassion on the part of the engineer. User-centered designprinciples allow the designer to understand and integrate end-user data during the design process.Empathic design involves the engineer identifying with the challenges of the end-user which caninvolve simulating the end-user context to increase their understanding. These methods largelydepend on having direct access to the end-users. There may be instances in which access to end-users and the ability to directly identify with them may serve as a design constraint. Thus amethodology is needed for these design situations.This paper is intended to provide a framework for specifically doing Design for Compassion(DfC). DfC is proposed to be a tool that empowers the design engineer to incorporatecompassion factors into the process of design. We define compassion factors as physical orpsychological interventions that can serve to reduce/ eliminate discomfort (or distress) inindividuals during interaction with an artifact. We define compassionate design thinking as theability to think through, identify, and potentially implement compassion factors in the designprocess. In this work, we develop the DfC framework based on a survey of the literature and casestudies.
ASEE holds the copyright on this document. It may be read by the public free of charge. Authors may archive their work on personal websites or in institutional repositories with the following citation: © 2014 American Society for Engineering Education. Other scholars may excerpt or quote from these materials with the same citation. When excerpting or quoting from Conference Proceedings, authors should, in addition to noting the ASEE copyright, list all the original authors and their institutions and name the host city of the conference. - Last updated April 1, 2015