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A MULTI-DIMENSIONAL QUALITY SYSTEM FOR APPLICATION IN HIGHER EDUCATION

Nilüfer Gözaçan Borahan, Reza Ziarati

Doğuş University

ABSTRACT : The paper introduces a generic quality model for application in higher education environment and investigates the role that the International Standards Organisation (ISO) 9000 requirements could play in such a model. The ISO terms have been translated into education terms and priority action plans have been developed to aid implementation. The generic model and the ISO system have been complemented with a quality manual. The latter identifies a number of processes and how these processes can be implemented in theory and in practice. A university has been selected to test the applicability of the various elements of the generic and ISO models and how the two approaches could be integrated and what else needs to be considered. Special references are made to higher education institutions that have adapted an ISO 9000 based system.

Key words: Quality Systems, ISO 9000, Higher Education, Turkey, UK.

1. Introduction

This paper refers to a research programme of study at Dogus Univerisity to develop a quality system for application in a higher education sector in Turkey and in line with Total Quality Management (TQM) principles 1,2 The approach adapted, in this part of the research studies, is to consider an existing generic model developed as part of the current investigation and in parallel consider a model based on an ISO 9000, and examine the merits of each system and whether the two models should or could be integrated, and if so, how? To this end, various elements of the generic model were clearly identified and the requirements of a given ISO system3 was considered and its terms translated into terms that are meaningful and could be accepted in a higher education environment.

The investigation included the quality systems of other universities4 particularly a university in the UK and one in Turkey that have implemented an ISO quality system as part of their Quality Management (QM).

2. Main Tasks

The main objective of the research work presented here is to build on the work of References 1 and 2 and to ascertain the benefits of considering a quality system based on one of the ISO 9000 systems i.e. 9001, 9002. etc. The main tasks were to:

"Proceedings of the 2002 American Society for Engineering Education Annual Conference & Exposition Copyrigt © 2002, American Society for Engineering Education"

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Gozacan, N., & Ziarati, R. (2002, June), A Multi Dimensional Quality System For Application In Higher Education Paper presented at 2002 Annual Conference, Montreal, Canada. 10.18260/1-2--10444