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Recognition of Projects for Service Organizations Based on Customer Expected and Perceived Quality, and Customer Experience

Conference Session: Industrial Engineering Division Technical Session 3
Collection: 2015 ASEE Annual Conference & Exposition
Authors: Max de Jesús Suárez Montiel, Tecnológico de Monterrey, Mexico; Alberto Abelardo Hernandez-Luna, Tecnológico de Monterrey
Tagged Topics: Diversity
Tagged Divisions: Industrial Engineering

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