bebeneficial for supporting virtual collaboration: idea boards (or whiteboards) that come with alarge selection of templates (diagrams and flowcharts); colorful “sticky notes” that allowcollaborators to emulate face-to-face low-fidelity design synthesis processes; a real-time displaythat indicates active team members; empathy-mapping templates to assist teams in mapping endusers’ attitudes, behaviors, needs and pain points; and journey-mapping templates to assist teamsin capturing their design process. Unlike many of its competitors, Miro supports both discreteand continuous brainstorming processes, meaning that users can visualize either independentsteps and thoughts throughout the process or a continuous flow. These features allow theplatform to