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Assessment of TQM in the 21st Century

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2012 ASEE Annual Conference & Exposition


San Antonio, Texas

Publication Date

June 10, 2012

Start Date

June 10, 2012

End Date

June 13, 2012



Conference Session

Student Development and Assessment in IE Programs

Tagged Divisions

Engineering Management, Systems Engineering, Engineering Economy, and Industrial Engineering

Page Count


Page Numbers

25.221.1 - 25.221.13



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Paper Authors


Mysore Narayanan Miami University

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Mysore Narayanan obtained his Ph.D. from the University of Liverpool, England in the area of electrical and electronic engineering. He joined Miami University in 1980 and teaches a wide variety of electrical, electronic, and mechanical engineering courses. He has been invited to contribute articles to several encyclopedias and has published and presented dozens of papers at local, regional, national, and international conferences. He has also designed, developed, organized, and chaired several conferences for Miami University and conference sessions for a variety of organizations. He is a Senior Member of IEEE and a member of ASME, SIAM, ASEE, and AGU. He is actively involved in CELT activities and regularly participates and presents at the Lilly Conference. He has been the recipient of several Faculty Learning Community awards. He is also very active in assessment activities and has presented more than 35 papers at various assessment institutes. His posters in the areas of assessment, Bloom’s Taxonomy, and Socratic Inquisition have received widespread acclaim from several scholars in the area of cognitive science and educational methodologies. He has received the Assessment of Critical Thinking Award twice and is currently working towards incorporating writing assignments that enhance students’ critical thinking capabilities.

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ASSESSMENT OF TQM IN THE 21ST CENTURYTotal Quality Management or T.Q.M. is idea that isbased on existing philosophies andtechniques. The movement is a reaction of United States companies in response todeclining productivity and sales in the worldwide trade market due to inferior quality.Total quality management is a series of procedures and philosophies taken to create anenvironment, or culture, of success. This paper explores the possibilities ofincorporating these principles judiciously in to the semiconductor manufacturingindustry. Although the idea of total quality management is new, the basic principles havebeen used for centuries. However, the total quality management movement can beattributed as starting with a few “pioneers.” These pioneers are known in the businessworld as W. Edwards Demming, Joseph M. Juran, and Philip Crosby. Each man has hisown criteria for quality management, but there are many similarities between them. Totalquality management is an approach in which all the company’s people are involved inconstantly improving the quality of products, services, and business processes. Totalquality management (TQM) is a tool that can help a company achieve total customersatisfaction through better quality products. TQM is an organizational strategy ofcommitment to improving satisfaction by developing techniques to carefully manageoutput quality. For TQM to work, it requires everyone in the organization, from thelowest-level employee to the CEO, to be committed fully to making whatever innovationsare necessary to improve it. For years Japan had taken advantage of TQM. Japan was thefirst country to award a national quality prize, the Deming prize, named after theAmerican statistician who taught the importance of quality to postwar Japan. In thispresentation, the author discusses how to assess the benefits of TQM in an industrialenvironment. He also provides an example and discusses the results and the implications.

Narayanan, M. (2012, June), Assessment of TQM in the 21st Century Paper presented at 2012 ASEE Annual Conference & Exposition, San Antonio, Texas. 10.18260/1-2--20981

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