San Antonio, Texas
June 10, 2012
June 10, 2012
June 13, 2012
Engineering Management, Systems Engineering, Engineering Economy, and Industrial Engineering
25.221.1 - 25.221.13
ASSESSMENT OF TQM IN THE 21ST CENTURYTotal Quality Management or T.Q.M. is idea that isbased on existing philosophies andtechniques. The movement is a reaction of United States companies in response todeclining productivity and sales in the worldwide trade market due to inferior quality.Total quality management is a series of procedures and philosophies taken to create anenvironment, or culture, of success. This paper explores the possibilities ofincorporating these principles judiciously in to the semiconductor manufacturingindustry. Although the idea of total quality management is new, the basic principles havebeen used for centuries. However, the total quality management movement can beattributed as starting with a few “pioneers.” These pioneers are known in the businessworld as W. Edwards Demming, Joseph M. Juran, and Philip Crosby. Each man has hisown criteria for quality management, but there are many similarities between them. Totalquality management is an approach in which all the company’s people are involved inconstantly improving the quality of products, services, and business processes. Totalquality management (TQM) is a tool that can help a company achieve total customersatisfaction through better quality products. TQM is an organizational strategy ofcommitment to improving satisfaction by developing techniques to carefully manageoutput quality. For TQM to work, it requires everyone in the organization, from thelowest-level employee to the CEO, to be committed fully to making whatever innovationsare necessary to improve it. For years Japan had taken advantage of TQM. Japan was thefirst country to award a national quality prize, the Deming prize, named after theAmerican statistician who taught the importance of quality to postwar Japan. In thispresentation, the author discusses how to assess the benefits of TQM in an industrialenvironment. He also provides an example and discusses the results and the implications.
ASEE holds the copyright on this document. It may be read by the public free of charge. Authors may archive their work on personal websites or in institutional repositories with the following citation: © 2012 American Society for Engineering Education. Other scholars may excerpt or quote from these materials with the same citation. When excerpting or quoting from Conference Proceedings, authors should, in addition to noting the ASEE copyright, list all the original authors and their institutions and name the host city of the conference. - Last updated April 1, 2015