Narayanan, M. (2012, June), Assessment  of  TQM  in  the  21st  Century  Paper presented at 2012 ASEE Annual Conference & Exposition, San Antonio, Texas. 10.18260/1-2--20981

\bibitem{asee_peer_20981}
  Narayanan, M. (2012, June), \emph{Assessment  of  TQM  in  the  21st  Century}
  Paper presented at 2012 ASEE Annual Conference \& Exposition, San Antonio, Texas.
  10.18260/1-2--20981

Mysore Narayanan.  "Assessment  of  TQM  in  the  21st  Century".  2012 ASEE Annual Conference & Exposition, San Antonio, Texas, 2012, June.  ASEE Conferences, 2012.  https://peer.asee.org/20981 Internet.  19 Apr, 2024

\bibitem{asee_peer_20981}
  Mysore Narayanan.
  "Assessment  of  TQM  in  the  21st  Century".
  \emph{2012 ASEE Annual Conference \& Exposition, San Antonio, Texas, 2012, June}.
  ASEE Conferences, 2012.
  https://peer.asee.org/20981 Internet.  19 Apr, 2024

@INPROCEEDINGS{asee_peer_20981
author = "Mysore Narayanan"
title = "Assessment  of  TQM  in  the  21st  Century"
booktitle = "2012 ASEE Annual Conference \& Exposition"
year = "2012"
month = "June"
address = "San Antonio, Texas"
publisher = "ASEE Conferences"
note = {https://peer.asee.org/20981}
number = {10.18260/1-2--20981}
}

TY  - CPAPER
AB  -             ASSESSMENT OF TQM IN THE 21ST CENTURYTotal Quality Management or T.Q.M. is idea that isbased on existing philosophies andtechniques. The movement is a reaction of United States companies in response todeclining productivity and sales in the worldwide trade market due to inferior quality.Total quality management is a series of procedures and philosophies taken to create anenvironment, or culture, of success.       This paper explores the possibilities ofincorporating these principles judiciously in to the semiconductor manufacturingindustry. Although the idea of total quality management is new, the basic principles havebeen used for centuries. However, the total quality management movement can beattributed as starting with a few “pioneers.” These pioneers are known in the businessworld as W. Edwards Demming, Joseph M. Juran, and Philip Crosby. Each man has hisown criteria for quality management, but there are many similarities between them. Totalquality management is an approach in which all the company’s people are involved inconstantly improving the quality of products, services, and business processes. Totalquality management (TQM) is a tool that can help a company achieve total customersatisfaction through better quality products. TQM is an organizational strategy ofcommitment to improving satisfaction by developing techniques to carefully manageoutput quality. For TQM to work, it requires everyone in the organization, from thelowest-level employee to the CEO, to be committed fully to making whatever innovationsare necessary to improve it. For years Japan had taken advantage of TQM. Japan was thefirst country to award a national quality prize, the Deming prize, named after theAmerican statistician who taught the importance of quality to postwar Japan. In thispresentation, the author discusses how to assess the benefits of TQM in an industrialenvironment. He also provides an example and discusses the results and the implications.
AU  - Mysore Narayanan
CY  - San Antonio, Texas
DA  - 2012/06/10
PB  - ASEE Conferences
TI  - Assessment  of  TQM  in  the  21st  Century
UR  - https://peer.asee.org/20981
DO  - 10.18260/1-2--20981
ER  -