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Session #3663

Authentic Quality Certifications: A Discussion on the Validity of Quality Initiatives Beverly Davis, Alexander Crispo Purdue University

Abstract

Whether in the workplace or the classroom, when the discussion turns to quality issues such as ISO 9000, many knowledgeable and experienced employees will grimace and sarcastically laugh at the topic. Many of these employees question the validity, authenticity, and sincerity of their company’s quality initiatives. As former leaders in the workplace and current leaders in the classroom, we have noticed that this is a common occurrence. However, it shouldn’t be a surprise. All one has to do is open the newspaper and see recent quality fiascos involving very reputable businesses. These recent news developments involving the issues of quality lends credence to these negative perceptions. We would like to discuss some of these current examples. We would also like to focus on one specific quality initiative; ISO 9000. We would like to offer a thumbnail sketch of ISO 9000, and through interviews and research, examine the validity of this quality initiative. Finally, we would like to conclude by summarizing the interview and research and offering recommendations for future initiatives.

I. Introduction

Whether in the workplace or the classroom, when the discussion turns to quality issues such as ISO 9000, many knowledgeable and experienced employees will grimace and sarcastically laugh at the topic. Many of these employees question the validity, authenticity, and sincerity of their company’s quality initiatives. As former leaders in the workplace and current leaders in the classroom, we have noticed that this is a common occurrence. However, it shouldn’t be a surprise. All one has to do is open the newspaper and see recent quality fiascos involving very reputable businesses. These recent news developments involving the issues of quality lends credence to these negative perceptions. We would like to discuss some of these current examples. We would also like to focus on one specific quality initiative; ISO 9000. We would like to offer a thumbnail sketch of ISO 9000, and through interviews and research, examine the validity of this quality initiative. Finally, we would like to conclude by summarizing the interview and research and offering recommendations for future initiatives.

Proceedings of the 2001 American Society for Engineering Education Annual Conference & Exposition Copyright  2001, American Society for Engineering Education

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Crispo, A., & Davis, B. (2001, June), Authentic Quality Certifications: A Discussion On The Validity Of Quality Initiatives Paper presented at 2001 Annual Conference, Albuquerque, New Mexico. 10.18260/1-2--8942