June 23, 2013
June 23, 2013
June 26, 2013
23.243.1 - 23.243.14
Best Practices for Engaging Users in a Web Conferencing EnvironmentAs users move to the virtual environment, the goal is to imagine new services as well as makeservices available that are analogous to what they would encounter in person. The Library firstused the web conferencing software, Adobe Connect, to provide librarian office hours forstudents in a large undergraduate engineering course. This opened up possibilities of helpingmore students at peak assignment times with their research, including those less likely to visit theLibrary in person. The Library also used Adobe Connect to design webinars for graduatestudents and faculty members in science and engineering, who are known to have busy schedulesand other professional development opportunities competing for their time. For example,librarians built on their experience providing information literacy sessions face-to-face andproducing online instruction videos for asynchronous learning to create a three-part webinarseries on impact measurements.Whereas the literature focuses on best practices for using the various web conferencing softwareoptions, this paper will report on best practices for engaging library users and translating activelearning techniques and exercises to synchronous online learning. It will describe thedevelopment and delivery of information literacy webinars that attempt to create and maintain anengaging environment using Adobe Connect, rather than relying on lectures and discussions,typical components of webinars transferred over from the traditional classroom.This paper will also examine additional ways in which web conferencing software can be used tooffer library services, including current approaches of public and academic libraries, along withthe professional development of librarians in using web conferencing software to engage users.
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