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Capstone Experience: Multimedia Request Automation

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2013 ASEE Annual Conference & Exposition


Atlanta, Georgia

Publication Date

June 23, 2013

Start Date

June 23, 2013

End Date

June 26, 2013



Conference Session

Curricular Issues in Computing and Information Technolog Programs

Tagged Division

Computing & Information Technology

Page Count


Page Numbers

23.270.1 - 23.270.13



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Paper Authors


Mudasser Fraz Wyne National University

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Ph.D. in Computer Science, from University of Birmingham U.K., M.Sc. in Engineering and B.Sc., in Electrical Engineering. He has been in academics for 24 years and currently serving as a Professor of Computer Science and Chair department of Computer Science, Information and Media Systems at School of Engineering, Technology, and Media, National University, San Diego, USA. He is also the program lead for BS in Information Systems program. He is serving as a commissioner for Computing Accreditation Commission (CAC) of the Accreditation Board of Engineering and Technology (ABET), USA. He is with ABET for more than 11 years and have served as a program evaluator for Computer Science Program and Information Systems Program. In addition, he is a guest editor for a journal, associate editor and serving on editorial boards for seven international journals. Served as Chair and Co-Chair of numerous conferences, workshops, tracks and panels, in addition to serving on the program committee for around 100 international conferences. He has also given invited talks on numerous occasions and published number of articles in peer reviewed international journals and peer reviewed international conferences.

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Raul Soto Jr

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Capstone Experience: Multimedia Request Automation ABSTRACTLibraries at universities support faculty, students and staff in their academic and researchendeavors by providing easy access to a vast collection of printed and multimediamaterials that are readily available to all authorized users. Our library uses a librarymanagement system (LMS) that provides easy access to a countless array of resourcesboth onsite as well as online. Library staff also maintains a large collection of multimediaequipment as well as services for their users. The multimedia services include recordingof lectures, interviews, events, etc. under different settings as well as use of equipmentand human resources. Currently a request can be submitted, processed and managedmanually by the library staff, whereas users demand a faster, more efficient way ofsubmitting multimedia requests as it produces faster turnaround times for scheduledprojects. Some of the problems with the existing manual system are misplaced requests,delays in request processing and response, manual filing and auditing, staff and spaceconstraints, scheduling issues. In their continued effort to support their constituents ourlibrary was seeking a way to manage its multimedia equipment and service request in amore efficient and effective manner. It is currently using a mundane, non-automatedpaper process to handle multimedia request but, an influx of requests have motivatedlibrary staff to seek an online portal to allow faculty members, students and staff to fillout requests forms over the web to increase processing time; this portal is also beingrequested as a means to aid in the processing and management of requests, this wouldeliminate the need for manual filing/filing systems which all effect time, space, cost andother vital organizational resources.A group of students was assigned the task, as their capstone project, to evaluate, developand deploy an automated system to handle the flood of multimedia requests beingreceived by library staff. While the library system maintains a web site with product listsand descriptions, it does not currently allow for requests to be made online. The project isalso constrained to design a system that allows the use of current hardware and softwaretechnologies, available to library, with the proposed application. The system also needs tobe integrated with the existing library management system (LMS) to ensure that facultymembers can easily access it. The library currently maintains a high speed internetconnection, web server, and the latest software needed to host the application. Thissystem would provide the library staff with an automated way of controlling andmanaging requests, eliminating a need to archive files in file systems (e.g. file cabinets,shelving) within the facility, resulting in a more efficient use of facility space as well as afaster information retrieval rate.The figure below introduces each phase in the iterative model as well as what wasaccomplished at that phase. This is the model that was used for the development of thenew system. This paper covers not only all the SDLC phases that students used to duringthe process of automation but also discusses various problems faced, the lessons thatwere learned, the use of knowledge gained during various courses in the program andtheir experience in completing this project. 1Systems Development Lifecycle (SDLC) 2

Wyne, M. F., & Soto, R. (2013, June), Capstone Experience: Multimedia Request Automation Paper presented at 2013 ASEE Annual Conference & Exposition, Atlanta, Georgia. 10.18260/1-2--19284

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