Popoviciu, C., & Lunsford, P. J., & Pickard, J., & Sawyer, C. L., & Woodburn, J., & Zynda, Z. R., & Drummond, D. (2020, June), Deploying a Network Management Overlay for Education Video Conferencing Services  Paper presented at 2020 ASEE Virtual Annual Conference Content Access, Virtual On line . 10.18260/1-2--34381

\bibitem{asee_peer_34381}
  Popoviciu, C., \& Lunsford, P. J., \& Pickard, J., \& Sawyer, C. L., \& Woodburn, J., \& Zynda, Z. R., \& Drummond, D. (2020, June), \emph{Deploying a Network Management Overlay for Education Video Conferencing Services}
  Paper presented at 2020 ASEE Virtual Annual Conference Content Access, Virtual On line .
  10.18260/1-2--34381

Ciprian Popoviciu, Philip J. Lunsford II, John Pickard, Colby Lee Sawyer, Jarvis Woodburn, Zachary Ryan Zynda, and Dale Drummond.  "Deploying a Network Management Overlay for Education Video Conferencing Services".  2020 ASEE Virtual Annual Conference Content Access, Virtual On line , 2020, June.  ASEE Conferences, 2020.  https://peer.asee.org/34381 Internet.  23 Mar, 2025

\bibitem{asee_peer_34381}
  Ciprian Popoviciu, Philip J. Lunsford II, John Pickard, Colby Lee Sawyer, Jarvis Woodburn, Zachary Ryan Zynda, and Dale Drummond.
  "Deploying a Network Management Overlay for Education Video Conferencing Services".
  \emph{2020 ASEE Virtual Annual Conference Content Access, Virtual On line , 2020, June}.
  ASEE Conferences, 2020.
  https://peer.asee.org/34381 Internet.  23 Mar, 2025

@INPROCEEDINGS{asee_peer_34381
author = "Ciprian Popoviciu, Philip J. Lunsford II, John Pickard, Colby Lee Sawyer, Jarvis Woodburn, Zachary Ryan Zynda, and Dale Drummond"
title = "Deploying a Network Management Overlay for Education Video Conferencing Services"
booktitle = "2020 ASEE Virtual Annual Conference Content Access"
year = "2020"
month = "June"
address = "Virtual On line "
publisher = "ASEE Conferences"
note = {https://peer.asee.org/34381}
number = {10.18260/1-2--34381}
}

TY  - CPAPER
AB  - Distance Education (DE) and Distance Collaboration (DC) adoption is rapidly growing to increase educational and innovation opportunities for a broader segment of the population, unencumbered by geographical and socio-economic constraints. The delivery of such services is rapidly evolving with the inclusion of new technologies and tools facilitating a more engaged, context aware and interactive participation. Without the ability to effectively monitor and manage the reliability, bandwidth, and latency between endpoints as well as key control plane elements such as DNS and call management, the efficacy and acceptance of the technology suffers due to poor user experience.   Unfortunately, when putting together off-the-shelf solutions we are constrained by the operational models expected by various vendors involved. To address the specific needs of such services in DE and DC, we propose overlaying a network management layer that brings together vendor tools and purpose-built tools within the context of academic IT operations. In this paper we cover the approach taken to manage mobile, field deployed Smartboards funded by the USDA without adding significant overhead to the organization orchestrating the service and responsible for its operation. In this case, the service spans multiple independent administrative domains, an environment ripe for sub-optimal deployments and finger pointing in dealing with issues. We document the identification of applicable metrics, the deployment of relevant instrumentation and the implementation of management interfaces that reduce operational overhead while enabling a better user experience.  
AU  - Ciprian Popoviciu
AU  - Philip J. Lunsford II
AU  - John Pickard
AU  - Colby Lee Sawyer
AU  - Jarvis Woodburn
AU  - Zachary Ryan Zynda
AU  - Dale Drummond
CY  - Virtual On line 
DA  - 2020/06/22
PB  - ASEE Conferences
TI  - Deploying a Network Management Overlay for Education Video Conferencing Services
UR  - https://peer.asee.org/34381
DO  - 10.18260/1-2--34381
ER  -