Virtual On line
June 22, 2020
June 22, 2020
June 26, 2021
Computing and Information Technology
Distance Education (DE) and Distance Collaboration (DC) adoption is rapidly growing to increase educational and innovation opportunities for a broader segment of the population, unencumbered by geographical and socio-economic constraints. The delivery of such services is rapidly evolving with the inclusion of new technologies and tools facilitating a more engaged, context aware and interactive participation. Without the ability to effectively monitor and manage the reliability, bandwidth, and latency between endpoints as well as key control plane elements such as DNS and call management, the efficacy and acceptance of the technology suffers due to poor user experience. Unfortunately, when putting together off-the-shelf solutions we are constrained by the operational models expected by various vendors involved. To address the specific needs of such services in DE and DC, we propose overlaying a network management layer that brings together vendor tools and purpose-built tools within the context of academic IT operations. In this paper we cover the approach taken to manage mobile, field deployed Smartboards funded by the USDA without adding significant overhead to the organization orchestrating the service and responsible for its operation. In this case, the service spans multiple independent administrative domains, an environment ripe for sub-optimal deployments and finger pointing in dealing with issues. We document the identification of applicable metrics, the deployment of relevant instrumentation and the implementation of management interfaces that reduce operational overhead while enabling a better user experience.
Popoviciu, C., & Lunsford, P. J., & Pickard, J., & Sawyer, C. L., & Woodburn, J., & Zynda, Z. R., & Drummond, D. (2020, June), Deploying a Network Management Overlay for Education Video Conferencing Services Paper presented at 2020 ASEE Virtual Annual Conference Content Access, Virtual On line . 10.18260/1-2--34381
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