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Session 2260

Design and Conduct of a Partially Asynchronous Course on Total Quality Management

Gülser Köksal, Hasan Nadir Derin Middle East Technical University Industrial Engineering Department

Abstract

In this paper, design and conduct of a partially asynchronous course on Total Quality Management are explained. Students enrolled in various engineering and other programs in a university can take the course. Also people from other institutions and industry are allowed to register for the course on a special status. In the design and conduct of the course, total quality principles are used. Planning for the future, clear objectives, participation, motivation, teamwork, leadership, problem solving, continuous improvement, empowered students, and learning assessment are given special emphasis. Major stakeholders are identified as students, graduates, instructors of the course, potential employers of the students, and the university management. Their expectations from the graduates are taken into account while designing the course. Difficulties due to the asynchronous nature of the course conduct are studied, and tried to be minimized by the design. In conducting the course, a student team is formed to improve the quality of the course as a project. The instructor works with the team in collecting data each week to assess the performance, and facilitating the team’s course improvement. One semester’s conduct of the course is evaluated, and the results are discussed.

I. Introduction

In this study, a graduate course of the Industrial Engineering (IE) program of the Middle East Technical University (METU) is designed as a partially online course. The course title is Total Quality Management (TQM). It has been thought for two years in a classical in-class format before its online design. Since there has been a considerably high demand for the course from various other departments, and outside of the university, it has been selected as one of the courses to be offered online by the university. The design is developed as a part of a research project supported by the Turkish State Planning Organization and the Informatics Institute of the METU.

Distance education is in a growing trend recently. Wild1 says that by the year 2020 every education and training program leading to a qualification or a credit towards one will be available in three models: full time, part time and through distance learning. The Internet is being used for distance education, and as a supplementary tool for teaching courses.

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Kosal, G., & Derin, H. N. (1999, June), Design And Conduct Of An Asynchronous Course On Total Quality Management Paper presented at 1999 Annual Conference, Charlotte, North Carolina. 10.18260/1-2--7544