June 18, 2006
June 18, 2006
June 21, 2006
11.508.1 - 11.508.20
EDUCATING THE BUSINESS PROCESS MANAGERS OF THE FUTURE: THE SIX SIGMA TECHNIQUES
Six Sigma is a strategy designed to improve efficiency in manufacturing and business
processes. Its basic focus is to decrease defect, improve overall quality, reduce cost and increase
profit in production. Modern operations managers recognize the tremendous advantage of
applying innovative and advanced techniques that would increase productivity and customer
satisfaction. Tomorrow’s managers are being educated at universities today. Implementing
business processes analysis and improvement methodologies should be considered an important
component of this education. Six Sigma methodology offers a comprehensive body of
knowledge to aid with such process improvements.
This paper suggests a road map for implementation of a graduate course in Six Sigma.
Students would start by acquiring the basic cognitive skills and mastering the necessary
underlying concepts and theories. These theories are then put into practice through a project
selection and execution. Finally, students would be prepared to offer recommendations and
suggestions for the selected business on manufacturing processes.
As with any instructional and curriculum material, a course in Six Sigma methodology
should also provide a means of assessing outcomes and student learning. This paper will
present and discuss these issues and should be of great interest to those educators who wish to
offer instructions on this topic.
Torres, P., & Stephens, M. (2006, June), Educating The Business Process Managers Of The Future: The Six Sigma Techniques Paper presented at 2006 Annual Conference & Exposition, Chicago, Illinois. https://www.jee.org/983
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