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Session 2258

Efficiency and Dynamics of the Client-Server Interaction in the Information Systems: Conceptual Approach

Leonid B. Preiser

Department of Computer Science and Communications Technology School of Engineering and Technology National University 11255 North Torrey Pines Road, La Jolla, CA 92037-1011 (858) 642-8483, fax (858) 642-8489 lpreiser@nu.edu

Introduction

Providing service to the user community in the IS environment is a two-way street. The effectiveness of any service, in particular the effort of developing a new IS infrastructure, depends on the effectiveness of interaction between the IS professionals (servers) and the users (clients). The interaction, on the other hand, is based on each player’s perception of their own roles and skills needed to make the IS project a success, as well as on mutual perception each player has of each other’s roles and skills.

This paper examines the concepts leading to modeling of the dynamics of working relationship between clients and servers in the IS industry.

In what follows, the providers (IS experts, system analysts, IT professionals) will be referred to as servers, S, whereas those who are served (users, clients, IT/IS customers) will be referred to as clients, C. Also, wherever it deems appropriate, the abbreviations like R, B, PE, LC will be used to suggest any link with the role, behavior, professional experience or learning curve associated with either C or S, respectively.

Background for IS Client-Server Interaction Model

The C’s who constitute the majority at the marketplace, i.e. the mainstream customers, tend to shy away from the brand-new products and developments because they are uncertain about the IS/IT technology in question or its added value and benefits. Most of those C’s, particularly the corporate ones, are actually quite conservative and are unlikely to take chances with the new IS/IT technology until they perceive that the new technology is “stable” as well as examine positive reviews from the customers they trust most ( PE + LC ).

Proceedings of the 2003 American Society for Engineering Education Annual Conference & Exposition Copyright © 2003, American Society for Engineering Education

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Preiser, L. (2003, June), Efficiency And Dynamics Of The Client Server Interaction In The Information Systems: Conceptual Approach Paper presented at 2003 Annual Conference, Nashville, Tennessee. 10.18260/1-2--12163