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Integrating Internal and External Customer Voices to Improve Manufacturing Engineering Undergraduate Curriculum using QFD

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Conference

2011 ASEE Annual Conference & Exposition

Location

Vancouver, BC

Publication Date

June 26, 2011

Start Date

June 26, 2011

End Date

June 29, 2011

ISSN

2153-5965

Conference Session

Incorporating Innovative Technologies into the Curriculum

Tagged Division

Manufacturing

Page Count

19

Page Numbers

22.909.1 - 22.909.19

Permanent URL

https://peer.asee.org/18233

Download Count

21

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Paper Authors

biography

Joseph Chen Iowa State University

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Joseph C. Chen, Ph.D., P.E., is a Professor and Department Chair in the Department of Industrial & Manufacturing Engineering & Technology at Bradley University. He received his M.S. and Ph.D.
degrees from the Department of Industrial and System Engineering at Auburn University in 1990 and 1994, respectively. His teaching interests include: Lean manufacturing system design, automated manufacturing processes, facility design, Taguchi design in quality, etc. His research interests include: RFID application in health care, cellular manufacturing system design, smart CNC machining, Taguchi parameter design in manufacturing processes.

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biography

Ye Li Bradley University

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Ye Li, Ph.D., is an assistant professor in the Department of Industrial & Manufacturing Engineering & Technology at Bradley University. He received his B.S. and M.S. degrees in Mechanical Engineering from Shanghai Jiao Tong University, P.R. China, in 2000 and 2003 respectively, and obtained his
Ph.D. in Industrial Engineering from Iowa State University in 2008. His teaching interests include: Manufacturing Processes, CAD/CAM, CNC Machining, Engineering Mechanics, and
Machine Design. His research interests include: Manufacturing Processes and Rapid Prototyping, Manufacturing Systems Engineering and Automation, CAD/CAM and its Methodology applied in Medical Treatment Planning, and Computational Geometry.

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Abstract

Integrating Internal and External Customer Voices to Improve Manufacturing Engineering Undergraduate Curriculum using QFDQuality Function Deployment (QFD) has been widely used in a variety of industry with the goalto achieve quality improvement and cost reduction. QFD is one of the tools to identify thestrategy of taking into account the voices from customers and prioritize the efforts and/orrecourses in building customers’ needs into product designs. This paper discussed theimplementation of QFD in an educational scenario, where the principles of QFD are applied tosystematically improve the design of Manufacturing Engineering curriculum in a Midwestprivate institution. The incorporation of QFD is aimed at integrating the voices of various stakeholders into curriculum development; the voices of academicians, students and companies thathire students are recognized and reflected in the curriculum quality improvement process. Fiftycompanies, current students, alumni, and all departmental faculty members become customers inthe construction of QFD house. The outcome and process roadmap of this QFD-basedcurriculum improvement project may serve as an example for other academic institutions withthe commitment of developing an effective and efficient curriculum to continuously meet theexpectations of all constituencies.

Chen, J., & Li, Y. (2011, June), Integrating Internal and External Customer Voices to Improve Manufacturing Engineering Undergraduate Curriculum using QFD Paper presented at 2011 ASEE Annual Conference & Exposition, Vancouver, BC. https://peer.asee.org/18233

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