June 26, 2011
June 26, 2011
June 29, 2011
22.909.1 - 22.909.19
Integrating Internal and External Customer Voices to Improve Manufacturing Engineering Undergraduate Curriculum using QFDQuality Function Deployment (QFD) has been widely used in a variety of industry with the goalto achieve quality improvement and cost reduction. QFD is one of the tools to identify thestrategy of taking into account the voices from customers and prioritize the efforts and/orrecourses in building customers’ needs into product designs. This paper discussed theimplementation of QFD in an educational scenario, where the principles of QFD are applied tosystematically improve the design of Manufacturing Engineering curriculum in a Midwestprivate institution. The incorporation of QFD is aimed at integrating the voices of various stakeholders into curriculum development; the voices of academicians, students and companies thathire students are recognized and reflected in the curriculum quality improvement process. Fiftycompanies, current students, alumni, and all departmental faculty members become customers inthe construction of QFD house. The outcome and process roadmap of this QFD-basedcurriculum improvement project may serve as an example for other academic institutions withthe commitment of developing an effective and efficient curriculum to continuously meet theexpectations of all constituencies.
Chen, J., & Li, Y. (2011, June), Integrating Internal and External Customer Voices to Improve Manufacturing Engineering Undergraduate Curriculum using QFD Paper presented at 2011 ASEE Annual Conference & Exposition, Vancouver, BC. 10.18260/1-2--18233
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