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Lean Six Sigma As An Improvement Tool In Academia

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Conference

2006 Annual Conference & Exposition

Location

Chicago, Illinois

Publication Date

June 18, 2006

Start Date

June 18, 2006

End Date

June 21, 2006

ISSN

2153-5965

Conference Session

Program Delivery Methods and Real World Concepts

Tagged Division

Engineering Management

Page Count

19

Page Numbers

11.867.1 - 11.867.19

Permanent URL

https://peer.asee.org/873

Download Count

292

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Paper Authors

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Rosida Coowar University of Central Florida

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Rosida Coowar received her Ph.D. from the University of Central Florida in Orlando in Industrial Engineering. She holds a Diploma in Telecommunications and Electronics from the U.K., and an MSEE from the University of Massachusetts. She is currently an Associate Professor in the Department of Engineering Technology in the College of Engineering and Computer Science at the University of Central Florida. Her research interests include Process Improvement, Industrial Statistics, Quality Engineering and Digital Systems Design. She is a senior member of the IEEE, member of ASEE and Senior Member of the ASQ. She is a Commissioner for the Accreditation Board for Engineering and Technology. She has 25 years in academia and 5 years in industry as a Process Engineer and a Production Control Manager. She is a certified Six Sigma Black Belt.

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Sandra Furterer University of Central Florida

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Temitayo Akinrefon University of Central Florida

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Temi Akinrefon is a Masters student in Industrial Engineering and Management Systems at the University of Central Florida.

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Ala` Battikhi University of Central Florida

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Ala Battikhi received his Masters in Industrial Engineering and Management Systems at the University of Central Florida in the Fall 2005.

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Ana Ferreras University of Central Florida

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Ana Ferreras is a Doctoral student in Industrial Engineering and Management Systems at the University of Central Florida.

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Kelvin Gibson University of Central Florida

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Kelvin Gibson is a Masters student in Industrial Engineering and Management Systems at the University of Central Florida.

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Ramamoorthy Lakkoju University of Central Florida

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Ramamoorthy Lakkoju is a Masters student in Industrial Engineering and Management Systems at the University of Central Florida.

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Katherine Meza University of Central Florida

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Katherine Meza is a is a Doctoral student in Industrial Engineering and Management Systems at the University of Central Florida.

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Abstract
NOTE: The first page of text has been automatically extracted and included below in lieu of an abstract

Lean Six Sigma as an Improvement Tool in Academia

Abstract

Six Sigma is a quality management philosophy, problem solving approach, and statistical measure that helps organizations improve processes, reduce variation, and eliminate waste. It has been used successfully in the automotive, chemical, healthcare, high-tech, financial and retail industries. The Industrial Engineering and Management Systems Department at the University of Central Florida has incorporated service experiential learning opportunities into the curriculum within a Total Quality Improvement course. This course teaches the Six Sigma body of knowledge together with Lean Principles and provides hands-on Six Sigma project experience. This paper describes how a team of faculty and students used the Lean Six Sigma Technology to document and improve the pre-application process used by the College of Engineering and Computer Science at the University of Central Florida.

1. Introduction

In the Fall of 2004, the College of Engineering and Computer Science at the University of Central Florida (UCF) started the implementation of a graduate pre-application process. The process was designed to serve as a screening tool to weed out unqualified applicants and as an early identification tool for top recruits. The college could then offer incentives for attending UCF, including but not limited to scholarships, fellowships and waived fees for students. The pre-application tool was designed and the database programmed by a Computer Science student within a month. End-users such as faculty, academic program administrators and prospective students were not involved in the process. In addition, the database went live without any beta testing. Complications such as inaccurate data, incomplete applications, and unpredictable system shutdowns ensued.

The Six Sigma Team from the Total Quality Improvement Course taught by Dr. S. Furterer at UCF used the Lean Six Sigma Technology to document the current process, identify opportunities for improvement, develop metrics for continuous improvement and finally document the revised process.

1.1 Problem Statement

Traditionally, a prospective graduate student, interested in applying to the College, would apply to the University Graduate Admissions Office. This office would then forward the information to the College. The College ended up processing thousands of applications despite the fact that hundreds of students did not meet basic qualifications. In an effort to increase the efficiency of Graduate Coordinators and the College Graduate Admissions staff, the Graduate Programs Coordinator implemented the pre-application process. This tool was designed for two reasons:

Coowar, R., & Furterer, S., & Akinrefon, T., & Battikhi, A., & Ferreras, A., & Gibson, K., & Lakkoju, R., & Meza, K. (2006, June), Lean Six Sigma As An Improvement Tool In Academia Paper presented at 2006 Annual Conference & Exposition, Chicago, Illinois. https://peer.asee.org/873

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