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Leveraging Enterprise Mobility Innovation for Knowledge Sharing in the Airline Industry with Implications for Engineering Education

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2016 ASEE Annual Conference & Exposition


New Orleans, Louisiana

Publication Date

June 26, 2016

Start Date

June 26, 2016

End Date

August 28, 2016





Conference Session

Emerging Computing and Information Technologies I

Tagged Division

Computing & Information Technology

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Paper Authors


Douglas M. Schutz Tokyo University of Science Orcid 16x16

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Douglas M. Schutz is an Associate Professor of Information Systems, International Business, and Management at the Tokyo University of Science in Japan. He received a Ph.D. in Business Administration focusing on Management Information Systems (MIS) from the Fox School of Business of Temple University at Philadelphia, an MBA in Information Management from the McCombs School of Business of the University of Texas at Austin, and a B.S. in Electrical Engineering from the United States Naval Academy at Annapolis focusing on digital design. Doug was one of 40 Ph.D. students selected globally to present his research at the International Conference on Information Systems (ICIS) Doctoral Consortium in Shanghai, China. His research has been nominated Best Paper at the Hawaii International Conference on Systems Science (HICSS), and his work has been published three times in publications of the Japan Society of Information and Management (JSIM). Prior to academia, Doug worked as an IT manager and consultant in the electric utility industry out of New Orleans for two Fortune 500 companies, where his responsibilities included IT disaster recovery from Hurricane Katrina. Previously, he served as an unrestricted line officer in the U.S. Navy onboard a guided missile destroyer and the second Aegis cruiser.

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Dante Dionne Korean Air Orcid 16x16

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Dante Dionne is an Organizational Leadership PhD candidate and a Senior Innovation Technology Manager at Korean Air. The past 20+ years of his career has centered on management and professional services consulting. Where, he has specialized in leading multi-national project teams in the design and implementation of digital marketing, mobility and innovative technology solutions.

Dante holds an MA in Industrial/Organizational Psychology from the Chicago School of Professional Psychology and a BS in Business Management with a minor in Computer Science. Dante is an adjunct faculty member at the Chicago School of Professional Psychology with Graduate level teaching credits in Psychometrics, Data Management and as a Visiting Scholar at the University of Science in Tokyo. Dante’s dissertation research spans several specializations in psychology including: Organizational, Social, Cultural, Developmental, Cognitive, Performance, Sports, and Positive Psychology. Dante is also an active member of American Psychological Association (APA) Division 46 (Society for Media Psychology and Technology), Division 14 (Society for Industrial and Organizational Psychology), Division 13 (Society of Consulting Psychology) and Division 47 (Society for Sport, Exercise and Performance Psychology).

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Yong-Young Kim P.E. Konkuk University Orcid 16x16

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Yong-Young Kim is assistant professor of Division of Business Administration and Economics at Konkuk University in Korea. He earned his Master’s and Doctoral Degree in Management Information Systems from Seoul National University in Korea. His research interests include Smart Work, online games, IT experiential learning processes, IT convergence & platform, and ubiquitous computing. His papers have appeared in Information Resources Management Journal, Cluster Computing, International Journal of Advanced Media and Communication, Asia Pacific Journal of Information Systems, and Journal of Korean OR/MS Society and also have been presented at many leading international conferences (ICIS, HICSS, PACIS).

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Advances in engineering have led to the continued miniaturization and increased computing power and capabilities of mobile computing technologies. These technical advances get their ultimate start from engineering education that cultivates young people for technical careers of design and development for the Information Age. Engineering education is, therefore, benefiting industry by educating engineers who continue to advance such innovations as mobile computing smartphones. In this paper, we argue that industry can conversely benefit engineering education in how technology is applied for sharing knowledge within and beyond the boundaries of the organization. The airline industry in particular is an area that demonstrates how knowledge sharing experiences can be enabled through the use of mobile computing innovations in the field. Global competition requires firms to rapidly and effectively develop and share knowledge. Knowledge and learning enabled through the use of advanced technologies are, therefore, among the most critical organizational assets for achieving and maintaining competitive advantage.

Drawing from the literature streams of knowledge sharing, social learning theory, and IT mobility, this interpretive case study introduces a theoretical two by two framework. This framework serves as our lens for assessing how migrating from using legacy to advanced technologies can enable learning. Through observations, questionnaires, and interviews, we test the framework in a case study evaluating the benefits gained from the implementation of smartphones replacing walkie-talkies at a global airline. Through our framework, we identify new opportunities and challenges in sharing and learning knowledge via smartphones. We then argue that similar benefits can be gained for engineering education delivery at universities, drawing from social learning theory and a student-centered learning educational pedagogy. Hence, this research is applicable to not only the airline industry, but also to engineering education for greater understanding and leveraging of knowledge sharing through mobile computing.

Schutz, D. M., & Dionne, D., & Kim, Y. (2016, June), Leveraging Enterprise Mobility Innovation for Knowledge Sharing in the Airline Industry with Implications for Engineering Education Paper presented at 2016 ASEE Annual Conference & Exposition, New Orleans, Louisiana. 10.18260/p.25557

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