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Session 1322

On-Site Courses and Programs and Delivery of Student Services

Thomas E. Hulbert, Robert B. Angus

Northeastern University Boston, MA 02115

Introduction

This paper outlines the results of many different on-site programs and courses, credit and non- credit run by two departmental units at Northeastern University. A program description of each effort is presented. Each includes: the organization, the key outcomes, and an analysis of the effort.

This section is followed by the results of a survey developed by the authors and conducted by the staff of the Corporate On-Site Education group in Northeastern’s Continuing Education Division. Information from the literature on advising on-site students was reviewed with the relevant articles summarized in this paper. The paper concludes with a plan for advising participants in on-site programs recognizing participant differences and program variables.

How Northeastern’s Continued Education Organized and Scope of Program

Continuing Education has three major units within the Division-State of the Art (Information Technology), Building Design and Management, and Corporate On-Site Programs. This group reports to University College, the part-time undergraduate college of the University.

Corporate On-Site Programs has a Director and a staff of three administrators. Two individuals handle the on-site programs from marketing through overall administration of course and programs. The third person handles the internal administration from book ordering through approving invoices as well as providing support to the staff. The group books over $800,000 a year between courses and programs. The numbers of part time lecturers (adjunct faculty) vary widely as most courses are taught by one person and some involve multiple faculty per course or seminar.

The capabilities of the group are marketed through the advertising program of Continuing Education, information on the Internet, targeted mailings to companies and organizations, referrals from other units, and telephone solicitation. The unit also has a brochure that is included in a promotional folder with other material and given to prospective clients when making site visits.

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Hulbert, T. E., & Angus, R. B. (2000, June), On Site Courses And Programs And Delivery Of Student Services Paper presented at 2000 Annual Conference, St. Louis, Missouri. 10.18260/1-2--8605