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Piloting the Use of Technology to Provide Better Support to Students Throughout Their Life Cycle

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Conference

2018 ASEE Annual Conference & Exposition

Location

Salt Lake City, Utah

Publication Date

June 23, 2018

Start Date

June 23, 2018

End Date

July 27, 2018

Conference Session

Career Development for Engineering Professionals

Tagged Division

Continuing Professional Development

Page Count

14

Permanent URL

https://peer.asee.org/30875

Download Count

69

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Paper Authors

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Rachel LeBlanc International Council on Systems Engineering

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Rachel LeBlanc is the Assistant Vice President of Academic and Corporate Engagement at Worcester Polytechnic Institute. She manages the portfolio of non-traditional academic programs for the University and engages in economic development activities tied to university strategy. Rachel has over 15 years of experience working with faculty and industry experts to create education solutions to meet business needs. She manages a variety of functional areas including business development, marketing, product development, and operations. Throughout her career, Rachel and her team have provided education solutions for several industries including defense, life science, high-tech, energy, healthcare, manufacturing, and construction. Rachel currently serves on the board of directors for INCOSE and AUVSI New England. Rachel has a B.S. and M.S. in the life sciences, as well as an M.B.A.

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Stacy L. Chiaramonte Worcester Polytechnic Institute

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Stacy Chiaramonte is the Executive Director of WPI's Corporate and Professional Education (CPE) division. Stacy is directly responsible for all CPE's student-focused programs including program strategy & development, student success & satisfaction and program logistics and operations for numerous graduate and professional development programs. During Stacy’s tenure, WPI Online has doubled the number of programs and enrolled students while increasing student support and quality. Stacy holds a Bachelor’s in Business Administration from the University of Massachusetts, Amherst and a MBA from Babson College.

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Stephanie Pals Papia Worcester Polytechnic Institute

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Stephanie Papia is a Student Success Manager for Online Programs at Worcester Polytechnic Institute (WPI). In addition to working closely with over 200 online graduate students throughout the duration of their programs, she also manages long-term planning initiatives for WPI Online, including student support and retention, overall process improvement, and the analysis of annual surveys sent to students and alumni. She holds a Master of Business Administration from WPI and a Master of Arts in International Science and Technology Policy from George Washington University.

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Jessica Papachriston Worcester Polytechnic Institute

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Certified Salesforce Administrator and Certified Pardot Specialist

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Amanda Maurer Keighley Worcester Polytechnic Institute

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Brian D. Degon Worcester Polytechnic Institute

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A graduate of the Class of 1995, Mr. Degon has worked for Worcester Polytechnic Institute (WPI) since 2001 in roles focused on providing world-class customer service and delivering effective and efficient educational offerings. A mechanical engineer by trade, he has applied that background of critical thinking, problem solving, collaboration, and creativity to solve a variety of technical, operational, and social challenges presented in the ever-changing landscape of higher education. As a seasoned presenter and hobbyist musician, Mr. Degon has performed hundreds of times to share his passion for technology, education, and the arts. Mr. Degon holds a BS in Mechanical Engineering and an MS in Marketing and Technological Innovation, both from WPI, and is a member of Tau Beta Pi and Beta Gamma Sigma.

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Terri A. Camesano Worcester Polytechnic Institute

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Terri Camesano is Dean of Graduate Studies and Professor of Chemical Engineering at Worcester Polytechnic Institute.

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Abstract

For many years, Worcester Polytechnic Institute (WPI) has struggled to track and service students in a way that avoids duplication of effort, the utilization of disparate systems, and manual tracking. Improving the efficiency of these processes and implementing new tools is saving time, frustration, and leading to better customer service for WPI students. This paper will explore the path to tools that are now being implemented as part of a collaborative pilot that was driven by needs and not tools. It will include the processes that needed to be developed to define the desired engagement targets, the challenges faced, and the next steps to continue to increase effectiveness. These tools are being implemented in a cohesive way throughout the lifecycle. The student’s journey from interest to graduation and beyond are now being tracked, monitored, and acted upon. While this pilot was initially implemented for efficiency and effectiveness, the future should allow for increased optimization of forecasting as well.

LeBlanc, R., & Chiaramonte, S. L., & Papia, S. P., & Papachriston, J., & Keighley, A. M., & Degon, B. D., & Camesano, T. A. (2018, June), Piloting the Use of Technology to Provide Better Support to Students Throughout Their Life Cycle Paper presented at 2018 ASEE Annual Conference & Exposition , Salt Lake City, Utah. https://peer.asee.org/30875

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