Promotion of Student Well-being via Successful Navigation through Conflict Resolution Pathways

Boni Frances Yraguen; Bettina K Arkhurst; Stuart Montgomery; Derek Ashton Nichols; Jennifer Molnar

Download Paper | Permalink

Conference: 2024 Collaborative Network for Engineering & Computing Diversity (CoNECD)
Location: Arlington, Virginia
Publication Date: February 25, 2024
Start Date: February 25, 2024
End Date: February 27, 2024
Conference Session: Track 3: Technical Session 7: Promotion of Student Well-being via Successful Navigation through Conflict Resolution Pathways
Tagged Topics: Diversity and CoNECD Paper Sessions
Page Count: 22
DOI: 10.18260/1-2--45468
Permanent URL: https://peer.asee.org/45468
Download Count: 72

Paper Authors

biography

Boni Frances Yraguen Vanderbilt University orcid.org/0000-0001-9806-0041

visit author page

Boni Yraguen is a recent PhD graduate from Georgia Tech. Her dissertation work is in the field of combustion/thermo./fluids. She studies a novel diesel injection strategy: Ducted Fuel Injection (DFI), which is used to drastically decrease soot emissions during diesel combustion. In addition to her thesis work, Boni is passionate about engineering education. She has led and participated in various educational studies on the impact of student reflections, authentic learning assignments, ad the use of technology in the classroom. Boni hopes to pursue a career in academia with a focus on teaching and engineering education.

visit author page

author page

Abstract

Navigating the conflict resolution process as a graduate student can be daunting, confusing, and time-consuming. Whether it is regarding conflicts with peers, instructors, or faculty advisors, students may face negative consequences to their mental health and well-being from the stress of unaddressed, or poorly addressed, conflicts. These stressors and mental health concerns are further exacerbated for underrepresented and marginalized students due to already present biases they face in academia. Therefore, this work sought to better understand the conflict resolution process at an R1 institution with a focus on the issues faced by graduate students, particularly those who are minorities in engineering and science disciplines. This presentation will focus on the development of an interactive, open-source Conflict Resolution Navigator tool to increase agency for students navigating conflict at their university. From both surveying and holding workshops with graduate students, we found graduate students: (i) did not have a clear understanding of their rights and appropriate standards of behavior of graduate advisors, (ii) were unaware of the appropriate pathways for addressing conflicts, and (iii) did not have clear expectations of the conflict resolution process nor its outcomes. The initial prototype of the Conflict Resolution Navigator tool was built to address these issues by (i) helping students identify concerns, (ii) providing students with information on the Georgia Tech conflict resolution process for a given concern, and (iii) giving students an idea of what to expect during each step of the conflict resolution process.

Information for the tool was gathered through interviews with university administrators and human resources (HR) representatives as well as through investigating existing university policies. From the interviews, we learned that many of those working in positions to help students navigate the conflict resolution process were oftentimes untrained and unaware of relevant personnel, policies, and processes to do so. We also found the way university policies are written and interpreted often leave graduate students particularly vulnerable and unprotected during the conflict resolution process.

To test the impact of the Conflict Resolution Navigator tool, a group of underrepresented graduate students were presented with two hypothetical conflict scenarios and asked to use the tool to guide them. After using the tool, the number of students willing to pursue the university’s conflict resolution process nearly doubled. Results from initial testing of the Conflict Resolution Navigator prototype suggest the tool may increase agency of graduate students navigating conflict, while the overall confidence students had in the university to effectively handle their concerns showed a negligible improvement. These findings suggest gaps in the perceived effectiveness of the university’s conflict resolution processes and opportunities for the tool to aid in identifying and initiating changes to systemic issues and policies to improve accessibility and equity for graduate students.

Citation
Format

Yraguen, B. F., & Arkhurst, B. K., & Montgomery, S., & Nichols, D. A., & Molnar, J. (2024, February), Promotion of Student Well-being via Successful Navigation through Conflict Resolution Pathways Paper presented at 2024 Collaborative Network for Engineering & Computing Diversity (CoNECD), Arlington, Virginia. 10.18260/1-2--45468

TY  - CPAPER
AB  - Navigating the conflict resolution process as a graduate student can be daunting, confusing, and time-consuming. Whether it is regarding conflicts with peers, instructors, or faculty advisors, students may face negative consequences to their mental health and well-being from the stress of unaddressed, or poorly addressed, conflicts. These stressors and mental health concerns are further exacerbated for underrepresented and marginalized students due to already present biases they face in academia. Therefore, this work sought to better understand the conflict resolution process at an R1 institution with a focus on the issues faced by graduate students, particularly those who are minorities in engineering and science disciplines. This presentation will focus on the development of an interactive, open-source Conflict Resolution Navigator tool to increase agency for students navigating conflict at their university. 
 
From both surveying and holding workshops with graduate students, we found graduate students: (i) did not have a clear understanding of their rights and appropriate standards of behavior of graduate advisors, (ii) were unaware of the appropriate pathways for addressing conflicts, and (iii) did not have clear expectations of the conflict resolution process nor its outcomes. The initial prototype of the Conflict Resolution Navigator tool was built to address these issues by (i) helping students identify concerns, (ii) providing students with information on the Georgia Tech conflict resolution process for a given concern, and (iii) giving students an idea of what to expect during each step of the conflict resolution process.

Information for the tool was gathered through interviews with university administrators and human resources (HR) representatives as well as through investigating existing university policies. From the interviews, we learned that many of those working in positions to help students navigate the conflict resolution process were oftentimes untrained and unaware of relevant personnel, policies, and processes to do so. We also found the way university policies are written and interpreted often leave graduate students particularly vulnerable and unprotected during the conflict resolution process. 

To test the impact of the Conflict Resolution Navigator tool, a group of underrepresented graduate students were presented with two hypothetical conflict scenarios and asked to use the tool to guide them. After using the tool, the number of students willing to pursue the university’s conflict resolution process nearly doubled. Results from initial testing of the Conflict Resolution Navigator prototype suggest the tool may increase agency of graduate students navigating conflict, while the overall confidence students had in the university to effectively handle their concerns showed a negligible improvement. These findings suggest gaps in the perceived effectiveness of the university’s conflict resolution processes and opportunities for the tool to aid in identifying and initiating changes to systemic issues and policies to improve accessibility and equity for graduate students. 

AU  - Boni Frances Yraguen
AU  - Bettina K Arkhurst
AU  - Stuart Montgomery
AU  - Derek Ashton Nichols
AU  - Jennifer Molnar
CY  - Arlington, Virginia
DA  - 2024/02/25
PB  - ASEE Conferences
TI  - Promotion of Student Well-being via Successful Navigation through Conflict Resolution Pathways
UR  - https://peer.asee.org/45468
DO  - 10.18260/1-2--45468
ER  -