Asee peer logo

Quality Assurance In Engineering Education Through Iso 9001 An Experience

Download Paper |


2002 Annual Conference


Montreal, Canada

Publication Date

June 16, 2002

Start Date

June 16, 2002

End Date

June 19, 2002



Conference Session

Assessment & Quality Assurance in engr edu

Page Count


Page Numbers

7.962.1 - 7.962.9



Permanent URL

Download Count


Request a correction

Paper Authors

author page

Megat Johari Megat Mohd Noor

Download Paper |

NOTE: The first page of text has been automatically extracted and included below in lieu of an abstract

Main Menu

Session 1360


Megat Johari Megat Mohd Noor, Mohd Rasid Osman, Nor Kamariah Noordin, Rahman Wagiran, Desa Ahmad, Mohd Saleh Jaafar, Zainuddin Mohd Yusof, Radin Umar Radin Sohadi

Universiti Putra Malaysia


This paper presents the experiences of the School of Engineering, Universiti Putra Malaysia (UPM) in providing quality assurance to its engineering degree programmes through the newly embarked activity of implementing ISO 9001. Problems and solutions related to the certification of ISO 9001 from the conception stage until achieving the certification are highlighted. The implementation of the ISO 9001 quality system is to complement the existing quality assurance activities such as the accreditation by the Board of Engineers, Malaysia and the external examination and assessment processes.

Prior to the ISO 9001 certification exercise by the School of Engineering, there was an ambitious move by UPM to certify all activities covering the scope of teaching, research, consultancy and administration at the university level. Learning from the failure, which was mainly due to the lack of management commitment at nearly all levels that did not translate or permeate down the importance of the exercise, has led UPM to take a more cautious approach, i.e. to look at a small and manageable school and progressing there on.

The School of Veterinary Science was fortunate to be the first to be selected, and attained certification in late 1999. The documented procedures that were developed during the unsuccessful certification exercise became the source of reference for the School when developing their procedures. The School of Engineering, being one of the largest faculties was earmarked to follow upon successful certification at the School of Veterinary Science. However, the School being the forerunner at the university on ISO 9001, had decided to embark earlier than the approval given by the university.

A blueprint for obtaining certification was prepared in 1999 with a multi-prong approach; a trial-run of ISO9001, development and refinement of documented procedures and quality manual, strengthening of management commitment through workshops and meetings, training of staff on ISO 9001 and the documented procedures, team building activities, and establishing a core group to see the ISO 9001 programme through.

Proceedings of the 2002 American Society for E ngineering Education Annual Conference & Exposition Copyright 2002, American Society for Engineering Education

Main Menu

Megat Mohd Noor, M. J. (2002, June), Quality Assurance In Engineering Education Through Iso 9001 An Experience Paper presented at 2002 Annual Conference, Montreal, Canada. 10.18260/1-2--10713

ASEE holds the copyright on this document. It may be read by the public free of charge. Authors may archive their work on personal websites or in institutional repositories with the following citation: © 2002 American Society for Engineering Education. Other scholars may excerpt or quote from these materials with the same citation. When excerpting or quoting from Conference Proceedings, authors should, in addition to noting the ASEE copyright, list all the original authors and their institutions and name the host city of the conference. - Last updated April 1, 2015