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Session 1360

QUALITY ASSURANCE IN ENGINEERING EDUCATION THROUGH ISO 9001 – AN EXPERIENCE

Megat Johari Megat Mohd Noor, Mohd Rasid Osman, Nor Kamariah Noordin, Rahman Wagiran, Desa Ahmad, Mohd Saleh Jaafar, Zainuddin Mohd Yusof, Radin Umar Radin Sohadi

Universiti Putra Malaysia

Introduction

This paper presents the experiences of the School of Engineering, Universiti Putra Malaysia (UPM) in providing quality assurance to its engineering degree programmes through the newly embarked activity of implementing ISO 9001. Problems and solutions related to the certification of ISO 9001 from the conception stage until achieving the certification are highlighted. The implementation of the ISO 9001 quality system is to complement the existing quality assurance activities such as the accreditation by the Board of Engineers, Malaysia and the external examination and assessment processes.

Prior to the ISO 9001 certification exercise by the School of Engineering, there was an ambitious move by UPM to certify all activities covering the scope of teaching, research, consultancy and administration at the university level. Learning from the failure, which was mainly due to the lack of management commitment at nearly all levels that did not translate or permeate down the importance of the exercise, has led UPM to take a more cautious approach, i.e. to look at a small and manageable school and progressing there on.

The School of Veterinary Science was fortunate to be the first to be selected, and attained certification in late 1999. The documented procedures that were developed during the unsuccessful certification exercise became the source of reference for the School when developing their procedures. The School of Engineering, being one of the largest faculties was earmarked to follow upon successful certification at the School of Veterinary Science. However, the School being the forerunner at the university on ISO 9001, had decided to embark earlier than the approval given by the university.

A blueprint for obtaining certification was prepared in 1999 with a multi-prong approach; a trial-run of ISO9001, development and refinement of documented procedures and quality manual, strengthening of management commitment through workshops and meetings, training of staff on ISO 9001 and the documented procedures, team building activities, and establishing a core group to see the ISO 9001 programme through.

Proceedings of the 2002 American Society for E ngineering Education Annual Conference & Exposition Copyright 2002, American Society for Engineering Education

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Megat Mohd Noor, M. J. (2002, June), Quality Assurance In Engineering Education Through Iso 9001 An Experience Paper presented at 2002 Annual Conference, Montreal, Canada. 10.18260/1-2--10713