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Session No. 1460

T.Q.M. IN THE CLASSROOM

Mysore Narayanan Miami University

Abstract

The author re-examines university teaching strategies to support teaching innovations and classroom excellence. He has applied some of the principles of Total Quality Management to classroom teaching with a view to facilitate better classroom management and increased student participation. The author reports on his findings while applying a set of twenty principles to teach a senior level engineering course. These twenty principles were developed using the landmark work established by W. Edwards Deming. Deming is perhaps best known for his work in Japan, which started the quality movement during the 1950’s. After observing the success of the Japanese, American manufacturing industries and organizations, realized the profound importance of Dr. Deming's teachings. Subsequently, this led to a sweeping quality revolution throughout the United States.

President Reagan awarded the National Medal of Technology to Dr. Deming in 1987. He was inducted into the Automotive Hall of Fame in 1991. During the seventies and eighties, quality became the buzzword of industry, organizations and institutions. Several awards have been instituted to promote quality. It is very well known that The Malcolm Baldrige National Quality Award is one of three global quality awards coveted by companies all over the world. The main focus here, is to document success in seven selected areas : leadership, strategic planning, customer’s market focus, information analysis, human resources, process management and business results.

Following the footsteps of Dr. Deming’s teachings, the author re-visits the learning pyramid and examines Deming’s ‘14 Points for Management’ and their usefulness while discussing an engineering subject matter. The author uses those principles of TQM to investigating ways to promote good teaching and raises a number of issues about supporting innovative and creative teaching methods in an institution of higher learning. Based on his classroom experiences, he concludes that a culture of creative changes and significant teaching improvements can be accomplished by applying some of the principles of TQM to the classroom experience across a university.

“Proceedings of the 2003 American Society for Engineering Education Annual Conference & Exposition © 2003, American Society for Engineering Education”

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Narayanan, M. (2003, June), T.Q.M. In The Classroom Paper presented at 2003 Annual Conference, Nashville, Tennessee. 10.18260/1-2--12352