June 18, 2006
June 18, 2006
June 21, 2006
11.1194.1 - 11.1194.14
TC2K: A Successful Working Model for Continuous Improvement
The Department of Engineering Technology at the University of North Carolina at Charlotte (UNCC) has developed and implemented a comprehensive program leading to an academic environment of continuous improvement consistent with the ABET Technology Criteria 2000 (TC2K).1 This paper describes the practices, policies, and procedures that supported the evolution of a relevant set of program objectives and outcomes and the development of an integrated, comprehensive infra-structure for assessment, evaluation, and improvement. Further, to address outcomes assessment and evaluation, this paper examines continuous improvement in the Civil Engineering Technology (CIET) Program within the Department of Engineering Technology. Finally, the paper will discuss the practical implementation of the continuous improvement process.
There have been many papers published in the last few years on the topic of assessment as it relates to TC2K. Experts have long debated the pros and cons of assessment at the course level versus program level assessment and the potential for linking student achievement directly to program outcomes2,3,4,5,6 This paper proposes a systemic approach to assessment that links program outcome assessment to course assessment that is currently fully implemented and functioning at the University of North Carolina at Charlotte (UNCC) in the Department of Engineering Technology. Having obtained the highest certification of “Next General Review” during the recent ABET visit in Fall, 2005, this successful methodology recognizes the need for collective as well as individual faculty assessment, evaluation, and input. It provides a mechanism that synchronizes and integrates the actions between the college, the department, and individual faculty. As the primary student interface, faculty provide the foundational student performance assessment data by participating in the Individual Course Assessment Process (ICAP). This process reviews performance criteria in selected courses in light of their mapped support to specific program outcomes. Nevertheless, assessment employs multiple techniques and methods to “triangulate” performance, and this paper will provide a comprehensive look at ICAP as well as the other techniques that support continuous improvement. It will address the formal communication techniques and channels established to integrate activities across organizational boundaries, and it will describe an infrastructure that effectively engages staff and faculty and program constituencies in the continuous improvement planning and implementation. The Engineering Technology Department program represents a successful, holistic approach to systematically assess, evaluate, and improve the Department’s efforts in achieving program objectives and outcomes. The program at UNCC represents an approach to TC2K that not only works but that provides an example for other programs challenged with either transforming or sustaining the continuous improvement mode expected by TC2K.
Cottrell, D., & Gehrig, B., & Brizendine, A. (2006, June), Tc2 K: A Successful Working Model For Continuous Improvement Paper presented at 2006 Annual Conference & Exposition, Chicago, Illinois. 10.18260/1-2--1155
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