Asee peer logo

The Iet In Service Industries

Download Paper |


2006 Annual Conference & Exposition


Chicago, Illinois

Publication Date

June 18, 2006

Start Date

June 18, 2006

End Date

June 21, 2006



Conference Session

Emerging Trends in Industrial Technology

Tagged Division

Engineering Technology

Page Count


Page Numbers

11.1299.1 - 11.1299.8



Permanent URL

Download Count


Request a correction

Paper Authors


Donna Summers University of Dayton

visit author page

Donna C.S. Summers, Ph.D. is a professor of Industrial Engineering Technology at the University of Dayton. Her major areas of concentration are Quality Assurance and Human Factors. She has published two texts: Quality and Quality Management, both by Prentice Hall. She holds a BSME from University of Cincinnati and an MSIE from Purdue University. She obtained her Doctorate in Industrial Engineering from the University of Cincinnati.

visit author page

Download Paper |

NOTE: The first page of text has been automatically extracted and included below in lieu of an abstract

The IET in Service Industries Abstract

Were you aware that consumers spend 60% of their dollars on services versus only 12% on durable goods? These statistics underscore data showing that in the past 10 years employment in manufacturing sector has declined from over 17% to just 11%, while employment in health care, logistics, and other service industries has risen from 13% to 17%.

Recent articles in a wide variety of publications, discuss the carry-over of industrial engineering technology tools and techniques from manufacturing to the service industries. Industrial Engineering Technology courses focus on the goals of improving productivity, quality, and safety while reducing costs. Since these goals are suited to any industry, regardless of its economic sector, students in the Industrial Engineering Technology program are uniquely suited to transition from employment opportunities in manufacturing industries to employment opportunities in service enterprises.

IET programs have always been known for maintaining excellence through innovative courses, class activities, and the exploration of new fields of opportunity. Now more than ever, IET programs need to expand their knowledge and use of service industry applications. As global competition continues to grow and U.S. service industries multiply, our IET graduates should be poised to meet the challenges unique to the service industries.

The purpose of this paper is to discuss the changes necessary to enable IET programs to seriously integrate topics from healthcare, logistics, e-business, and other service industries into its core courses. It will also discuss how curricula changes will enhance students’ skill set, increase the variety of their job opportunities upon graduation, and enable us to market our programs more effectively to a broader range of potential students in the future.

Where are we now? Faculty

Silla valin tyoasioita junailee eteenpain

Can you translate this survey response? Neither could we. While this reply to our request for service industry information left us wondering, after compiling the results of our surveys, to a certain extent, this particular response sums up the all the answers. Service industry applications haven’t translated well into course exercises or examples.

Though the intended focus of this paper was Industrial Engineering Technology, our twenty-three 2005 ET ListServe survey respondents were from a wide variety of disciplines, including manufacturing, mechanical, industrial, electrical, HVAC and construction engineering technology. The questions included:

Summers, D. (2006, June), The Iet In Service Industries Paper presented at 2006 Annual Conference & Exposition, Chicago, Illinois. 10.18260/1-2--389

ASEE holds the copyright on this document. It may be read by the public free of charge. Authors may archive their work on personal websites or in institutional repositories with the following citation: © 2006 American Society for Engineering Education. Other scholars may excerpt or quote from these materials with the same citation. When excerpting or quoting from Conference Proceedings, authors should, in addition to noting the ASEE copyright, list all the original authors and their institutions and name the host city of the conference. - Last updated April 1, 2015