Baltimore , Maryland
June 25, 2023
June 25, 2023
June 28, 2023
Engineering Libraries Division (ELD) Technical Session 2: Understanding Our Users
Engineering Libraries Division (ELD)
10
10.18260/1-2--44532
https://peer.asee.org/44532
181
Erin Matas is the Director of the J. Robert Van Pelt and John and Ruanne Opie Library at Michigan Technological University. She completed her MSI at the University of Michigan School of Information. Prior to her master's work, she received B.A. degrees in History and Women’s Studies from the University of Wisconsin-Madison. Before her selection as Library Director in 2020, she served as Michigan Tech’s faculty engagement and research support librarian since 2014. Her professional library career started in 2006 in the law firm libraries of Latham & Watkins in San Francisco, California, and Brussels, Belgium. Erin is a 2021-2022 Association of Research Libraries (ARL) Leadership Fellow. She is also a graduate student in Applied Cognitive Science and Human Factors at Michigan Tech, where her research interests include the application of cognitive psychology techniques to the academic search domain and information literacy teaching and learning.
Google’s success in building a search engine that easily handles natural language, corrects spelling errors with intelligent “did you mean” prompts, and delivers reliably relevant search results, has led to trust in the search engine itself, along with self-confidence in users’ searching skills. Although academic library search tools have attempted to replicate Google’s form and functionality, students are often met with confusing, unexpected, or incorrect results. The online information seeking behavior of undergraduate students is a highly-studied topic across library literature, but the role that cognitive complexity plays in search remains largely unexplored. We use Cognitive Task Analysis (CTA) methodologies to study undergraduate College of Engineering and College of Sciences and Arts students’ search processes. We may expect that undergraduate students experience cognitive complexity with more advanced search techniques, like proximity searching, truncation, wildcards, or Boolean expressions, for example. However, analysis reveals that undergraduate students experience cognitive complexity in basic elements of library research: a) deciding which terms to use, b) knowing if they are searching in the right place, c) examining each article to weed out less relevant articles, and d) evaluating the quality of a source. Our findings reveal a sizable disconnect between what librarians may expect are basic elements of the search process and what students experience as cognitively complex.
Matas, E. (2023, June), Undergraduate Students Experience Cognitive Complexity in Basic Elements of Library Research Paper presented at 2023 ASEE Annual Conference & Exposition, Baltimore , Maryland. 10.18260/1-2--44532
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