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Session 2557

Case Study: Using Quality Function Deployment to Meet ABET 2000 Requirements for Outcomes Assessment

Phillip R. Rosenkrantz California State Polytechnic University, Pomona

I. Introduction

During the 1997-98 Academic Year the Industrial and Manufacturing Engineering Department Faculty formed an ABET Outcomes and Assessment Team to address issues related to program objectives, outcomes, and assessment in preparation for our accreditation visit scheduled for Fall 1999. The following options for approaching the ABET 2000 criteria and process were considered:

Strategic Planning – Classical strategic planning is not far off from being a model that could be used for outcomes assessment. Kaufman, in his book Educational Planning: Strategic, Tactical, and Operational, proposes “mega-strategic planning” for educational institutions1. In this framework constituencies are asked to help define specific “skill, knowledge, attitude, and ability requirements” (called SKAA’s) which drive sequencing and curriculum requirements.

Malcolm Baldrige National Quality Award Criteria – The MBNQA criteria has been adapted for educational institutions and could be adapted and used for educational assessment and planning. Core values in the MBNQA process are very compatible with outcomes assessment The advantage of the adopting this methodology is the future potential for external auditor assessment and comparing to best practices of other institutions.

Total Quality Management (TQM) - In 1992 the IME Department used a combinations of several of the tools to develop a new manufacturing engineering curriculum. “Voice of the customer” from QFD, affinity diagrams, and interrelationship charts were used with excellent results2. Kaufman also proposes a more comprehensive approach to TQM for educational planners called QM+1.

Quality Function Deployment (QFD) – QFD is an excellent, efficient approach for identifying the “voice of the customer” and designing an efficient system around their requirements. QFD has been widely adapted ever since for use in government, education, and the non-profit sector at large. The originator of QFD, Prof. Yoji Akao, has even proposed some developments along these lines3.

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Rosenkrantz, P. R. (2000, June), Use Of Quality Function Deployment For Outcomes Assessment In Meeting Abet 2000 Requirements Paper presented at 2000 Annual Conference, St. Louis, Missouri. 10.18260/1-2--8803