East Lansing, Michigan
July 26, 2020
July 26, 2020
July 28, 2020
As the artificial intelligence (AI) field advances, more research areas within AI are emerging including machine learning, neural networks, fuzzy systems, and much more. In the last decade, chatbot technology has emerged as a new area of AI. Chatbot use-cases are surfacing across various sectors including banking, customer services, medicine, and e-commerce. Recently, chatbots have begun being used in education, and the potential advantages are notable. In this paper, we are reviewing related literature and presenting a mobile application system, named Alpha, that utilizes chatbots as smart teaching assistants. The system consists of an artificially intelligent (smart) chatbot, cloud-based database, speech recognition, and web services. We conducted a student survey and a usability assessment of the implemented system. We have integrated our system into a first-year engineering course, and more courses will be added in the future. The system aims to support students' learning processes and engagement in addition to providing real-time 24/7 assistance to students.
Abdelhamid, S., & Katz, A. (2020, July), Using Chatbots as Smart Teaching Assistants for First-Year Engineering Students Paper presented at 2020 First-Year Engineering Experience, East Lansing, Michigan. https://peer.asee.org/35782
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