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Session 1149

CQI in Recruiting – a New Slant on Recruiting at the Slopes

Rich Warren and Diana Mellar Vermont Technical College, Randolph Center, Vermont

Abstract

This paper describes how the continuous improvement process is being applied to the student recruitment activity at Vermont Technical College, where there are eight Technology Accreditation Commission (TAC) of ABET, Inc. accredited degrees offered.

Under the ABET Technology Criteria 2000 (TC2K) criteria, programs are evaluated for their institutional support of the program in a variety of areas. One of those areas of support is "student recruiting, selection, advising, and counseling."1,2 The focus of this paper is on student recruiting.

The ABET TC2K criteria also require that a program have a "written continuous improvement plan in place." 1 Both student recruitment and continuous improvement are important from the standpoint of viability of the program as well as the institution. Given that continuous improvement methodology is now a key component in the criteria of accrediting bodies, such as ABET, there is opportunity for campuses to expand Continuous Quality Improvement (CQI) from the program level into other aspects of the institution.

A continuous improvement plan was developed specifically for the student recruiting practices. CQI training was conducted for both faculty and staff who are involved in student recruiting. The major goal for this activity was to develop greater engagement and participation among the stakeholders. Additional goals were established, and metrics were developed. Thus far, twelve innovations and recommendations have been developed that will be phased in over the next three years.

I. Introduction

Definition -- Continuous Quality Improvement (CQI) "is a philosophy that encourages everyone in your institution to know its mission and to adopt quality driven procedures that continuously improve on how the work is done in order to increase customer satisfaction."3

Background -- Vermont Technical College is the state’s only public technical college, with an average student enrollment of approximately 1200. Vermont Tech has approximately 70 full- time and 55 part-time faculty, and approximately 110 administrators and staff members.

“Proceedings of the 2005 American Society for Engineering Education Annual Conference & Exposition Copyright  2005, American Society for Engineering Education”

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Warren, R., & Mellar, D. (2005, June), Cqi In Recruiting – A New Slant On Recruiting At The Slopes Paper presented at 2005 Annual Conference, Portland, Oregon. 10.18260/1-2--14915