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Session 3557

Teaching Total Quality and Continuous Improvement

Dr. Mihir K. Das California State University, Long Beach

Abstract

The author discusses a novel course involving the Total Quality approach for achieving Continuous Improvement. Quality improvement in America is no longer a choice. In today’s highly competitive world, it is a matter of economic survival. Japan and European countries have created their industrial successes by adopting Total Quality Management (TQM) to reorganize and manage their organizations. The course provides a timely perspective to students on the quality movement.

I. Introduction

There is a broad agreement that we need to provide a timely perspective to students on the Total Quality approach for achieving Continuous Improvement. This is because quality improvement in America is no longer a choice as we live in a highly competitive world. Japan and European countries have created their industrial successes by adopting Total Quality Management (TQM) to reorganize and manage their organizations. The students will benefit immensely from an exposure to TQM tools and Continuous Improvement methodologies. This thinking led to the development of an upper-division course: Total Quality and Continuous Improvement. It is a three- units course and is offered every semester. It is open to all majors in the campus, as it has been recognized as a GE (General Education) course.

II. Course Objectives

There are three objectives of the course as described below. Upon successful completion of the course, the student will be able:

1. To understand the TQM and Continuous Improvement concepts and their applications.

2. To apply the TQM tools and Continuous Improvement methodologies to real-life problems. 3. To appreciate the global competitiveness issues, such as quality, productivity, cost and customer satisfaction.

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Das, M. K. (2000, June), Teaching Total Quality And Continuous Improvement Paper presented at 2000 Annual Conference, St. Louis, Missouri. 10.18260/1-2--8760