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ALBERTO ABELARDO HERNANDEZ-LUNA

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Recognition of Projects for Service Organizations Based on Customer Expected and Perceived Quality, and Customer Experience

Conference Session
Industrial Engineering Division Technical Session 3
Collection
2015 ASEE Annual Conference & Exposition
Authors
Max de Jesús Suárez Montiel, Tecnológico de Monterrey, Mexico; Alberto Abelardo Hernandez-Luna, Tecnológico de Monterrey