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IEEE Client Services Managers: Supporting Technical Careers, Promoting Effective Research, Building Global Institutional Partnerships

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2017 ASEE International Forum


Columbus , Ohio

Publication Date

June 28, 2017

Start Date

June 28, 2017

End Date

June 28, 2017

Conference Session

Concurrent Paper Tracks Session I - Skills Development

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Main Forum (Podium Presentation)

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Paper Authors


Michael S. Shapiro

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Michael Shapiro is IEEE’s Client Services Manager for Latin America, Spain, Washington State and British Columbia; providing multi-dimensional support to IEEE's Xplore Digital Library subscribers and stakeholders, and managing IEEE University Partnerships throughout his territory. He has over 25 years’ experience in the publishing and library industry, including founding Libros Sin Fronteras, a US-based, Spanish language book and multi-media distributor, and acting as Vice President of Sales and Marketing for Baker & Taylor, Inc. He served as Partner Development Manager for OCLC’s, and OCLC Consulting Librarian, providing reference services to OCLC library patrons in both English and Spanish. He is a member of the American Society for Engineering Education (ASEE), the American Library Association (ALA), and a lifelong member and previous Executive Committee and Board Member of REFORMA, the National Association to Promote Library and Information Services to Latinos and Spanish speakers. Michael gained his bachelor's degree from the University of California, Berkeley, and has dual master's degrees in Latin American Studies from the University of New Mexico (MA), and Library and Information Studies (MLIS) from the University of Wisconsin- Madison. He has published numerous articles and essays. Michael resides in Seattle, Washington.

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IEEE’s International Client Services Manager (CSM) Team offers a unique and little studied “publisher-institutional support model” which both for- and non-profit publishers should become familiar and consider adopting. This small group of professional librarians continually expands the concept of “publisher relations,” offering international engineering, computer science, and other worldwide science and technology-related departments a wide gamut of both “publishing-” and “library-related” professional services. Activities include diverse, often multilingual research best-practices, advanced search strategy recommendations, student branch programming (mentorship, career development, author workshops, etc.) and library discovery service configuration best-practices. IEEE’s International CSMs work hand in hand with a broad array of students and professionals at US and international academic institutions to assist in the promotion of online library resources, foster success, and highlight the on-going contributions of their faculty and students. This cooperative “publisher/institutional support model” merits both recognition and study.

Shapiro, M. S. (2017, June), IEEE Client Services Managers: Supporting Technical Careers, Promoting Effective Research, Building Global Institutional Partnerships Paper presented at 2017 ASEE International Forum, Columbus , Ohio.

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