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Stuck in the Middle: The Impact and Prevalence of Frustration in Online Question-Answer Discussion Threads

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Conference

2012 ASEE Annual Conference & Exposition

Location

San Antonio, Texas

Publication Date

June 10, 2012

Start Date

June 10, 2012

End Date

June 13, 2012

ISSN

2153-5965

Conference Session

Potpourri

Tagged Division

Computing & Information Technology

Page Count

17

Page Numbers

25.1184.1 - 25.1184.17

Permanent URL

https://peer.asee.org/21941

Download Count

26

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Paper Authors

biography

Michael Hergenrader University of Southern California

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Michael Hergenrader is a senior majoring in computer science and Spanish. His interests include distributed systems, machine learning, and search technologies. At the Informational Sciences Institute at ISI and at IBM, he is able to work with pride and happiness in all that he does.

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biography

Jihie Kim University of Southern California

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Jihie Kim is the Principal Investigator of the Intelligent Technologies for Teaching and Learning group in the USC Information Sciences Institute (http://ai.isi.edu/pedtek). She is also a Research Assistant Professor in the Computer Science Department at the University Of Southern California (USC). Kim received a Ph.D. from the USC, and master’s and a bachelor’s degrees from the Seoul National University. Her current interests include pedagogical discourse analysis, human-computer interaction, social network assistance, and assessment of student collaborative online activities.

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Erin Shaw University of Southern California

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Abstract

:-) : Sentiments and their Roles in Online Engineering DiscussionsOnline enrollment is booming from an economy that demands an increase in class size to lowercosts and from the increasing role of technology in education. In the process, effectivecommunication comparable to that received in the classroom is demanded online. With an intentto measure the progress of this transition and suggest techniques for improving collaboration at adistance, this paper analyzes, based on forum data from an undergraduate computer sciencecourse, sentiment and speech patterns in discussions about collaborative coding projects.These sentiment-based discourse patterns, employed independently from any of the course’sspecific topics, not only help to understand how the students and instructors interact online froma pedagogical perspective but also, in combination with project performance and demographicdata, detect early signs of which students may require more assistance. Our analysis providesinstructors with knowledge to adjust for this asynchronous environment, allowing them toimprove their interaction with students and help them achieve more. Thus, it will serve to notonly better the quantity of online educational discussions, but also promote the quality ofresponses and overall student participation.

Hergenrader, M., & Kim, J., & Shaw, E. (2012, June), Stuck in the Middle: The Impact and Prevalence of Frustration in Online Question-Answer Discussion Threads Paper presented at 2012 ASEE Annual Conference & Exposition, San Antonio, Texas. https://peer.asee.org/21941

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