Virtual On line
June 22, 2020
June 22, 2020
June 26, 2021
CONTEXT Conflict in teams can have both positive and negative effects for teams. Too much conflict in teams can decrease team performance. Conflict is multidimensional, including task conflict, process conflict, and relationship conflict.
PURPOSE In engineering classes, we want student teams to perform well. If conflict hinders their effectiveness, it will help to know which kind of conflict is of greatest importance, because this will help instructors to identify which teams might require intervention.
METHODS We collected data about different kind of conflicts and team-member effectiveness for each student. We used multiple linear regression to explore which types of conflict have the greatest relationship to team-member effectiveness.
RESULTS Process conflict had the greatest influence on team-member effectiveness, but both task and process conflict had a significant effect. Relationship conflict did not have a significant effect on team-member effectiveness.
CONCLUSIONS If students in teams cannot resolve process conflict to define responsibilities within the team, the team’s performance will decrease. Scaffolding from instructors may facilitate the resolution of process conflict. To reduce task conflict, engineering students should be encouraged to incorporate ideas from all team members.
Strenger, L. M., & Beigpourian, B., & Ohland, M. W., & Ferguson, D. M. (2020, June), The Effect of Different Dimensions of Conflict on Measures of Team-member Effectiveness Paper presented at 2020 ASEE Virtual Annual Conference Content Access, Virtual On line . 10.18260/1-2--35306
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