appropriate to serviceprocess.One of the key aims of six sigma is the recognition of relevant problems aligned with acompany strategy and that are relevant to achieve its mission. The general problems relatedwith internal issues like defects and waste to achieve product quality and time delivery.On the other hand, the relevant objectives of service sectors are customer satisfaction andloyalty. Due to the different goals on manufacturing and service sectors, procedures torecognize problems in service industries toned to be developed.This piece of work proposes a toolkit to support the recognition of projects from a differentperspective. It proposes the use of different service quality models aimed to serviceorganizations to integrate customer
tPA Time to Death tPA Recovery Percentage tPA Survival PercentageFigure 3-a. Systems Dynamics model for Stoke Care Pathway.Figure 3-b. Population density in NC with overlaid stroke care center locations and 1-hour driving distanceradii
Education: Analysis of Alternative Implementations of a NewFirst-Year Curriculum at Texas A & M University,” Journal of Engineering Education, Vol. 89, No. 3, pp. 315-322.5. Huband, F. L. (1998), “How do you Measure Success? Designing Effective Process for Assessing Engineering Education,” ASEE Publications, Washington D. C.6. Juran, J. M. & Godfrey, A. B. (1999), “Juran’s Quality Handbook,” McGraw-Hill, New York, Fifth Edition.7. Kemenade, E. V. & Garre, P. (2000), “Teach What You Preach: Higher Education and Business: Partners en Route to Quality,” Quality Progress, Vol. 33, No. 9, pp. 33-39.8. Lamprecht, J. L. (1992), “ISO 9000: Preparing for Registration,” ASQC Quality Press, Milwaukee.9. Lohmann
Engineering Education Conference, EDUCON 2011, 511-517. doi:10.1109/EDUCON.2011.57731844. Archer, L., DeWitt, J., Osborne, J., Dillon, J., Willis, B., & Wong, B. (2012). Balancing acts: Elementary school girls' negotiations of femininity, achievement, and science. Science Education, 96(6), 967-989. doi:dx.doi.org/10.1002/sce.210315. Chan, V., Stafford, K., Klawe, M., & Chen, G. (2000). Gender differences in Vancouver secondary students-interests related to information technology careers. Paper presented at the Proceedings of 7th International IFIP Conference on Women, Work and Computerization, 58-69.6. Conklin, K. A., & Johnson County Community Coll, Overland Park, KS Office of Institutional Research. (2000
-0.2assignmentsDifficulty of subject matter 3.1 3.2 +0.1Student Description:I worked harder on this course than on 3.6 4.1 +0.5most courses I have takenI really wanted to take this course 3.9 3.5 -0.4regardless of who taught itAs a rule, I put forth more effort than 3.6 4.1 +0.5other students on academic work Table 1. IDEA Evaluation Results – Summarized Page 24.1201.11ReferencesBloom, B. S., Engelhart, M. D., Furst, E. J., Hill, W. H., & Krathwohl, D. R., Taxonomy ofeducational objectives: the classification of educational goals; Handbook I: Cognitive
allow students to become familiar with the terminology and concepts. It also includes developing lab modules for appropriate courses. An example of such an effort was conducted in the fall semester of 2012 in IEGR363: Manufacturing Processes, an IE core course. The course was conducted as a theme-based class having the theme, ‘efficient energy use in manufacturing’. The course also had a hands-on laboratory that included modules in energy auditing.Level 2: Development of interdisciplinary courses This would allow the skills needed for energy engineers to be gained. These courses are: a) Power and Energy use and auditing offered by electrical engineering department. b) Smart Building Technologies
National Assessment of Higher Order Thinking. Retrieved from http://www.criticalthinking.org/pages/a-model-for-the-national-assessment-of-higher-order- thinking/591 12. Peach, B. E., Mukherjee, A., & Hornyak, M. (2007). Assessing critical thinking: A college's journey and lessons learned. Journal of Education for Business, 82(6), 313-320. 13. Prince, M. J., & Felder, R. M. (2006). Inductive teaching and learning methods: Definitions, comparisons, and research bases. Journal of Engineering Education-Washington-, 95(2). 14. Ralston, P., & Bays, C. (2010). Refining a critical thinking rubric for engineering. 2010 Annual Conference & Exposition, Louisville, Kentucky. https
Planned Performance Option A Key Milestones Delivery Key Milestones Delivery Solution Decision Convergenc System Engineering e Approach Option B 3 Your Choice Delivery Figure 1: Contrasting SE-Based System Development versus the Plug & Chug …Design-Build- Test-Fix Paradigms.The program reverts to their traditional
average of correct answers thateach student had in each of the methods. A. Instructor Guided Method: The assessment for the Instructor Guided Method was completed by 22 students. On average, students got 2.4 out of the 5 questions correct. Figure 6 shows the percentage of students that had a certain number of correct answers in this assessment overall. For example, 13.6% of students did not get any questions correct and 4.5% got all the questions for this module correct. Per question type, 56.8% of the students got the correct answers for the theoretical questions and 42.4% of students got the correct answers for the RStudio questions. B. Think-Pair-Share Method: The assessment for the Think-Pair-Share Method
Paper ID #32340Using Quizzes Effectively: Understanding the Effects of Quiz Timing onStudent Motivation and Knowledge RetentionMajor John Case, United States Military Academy JOHN CASE is a U.S. Army Officer in his 12th year of active duty service and is an Assistant Professor in the Department of Systems Engineering at the United States Military Academy. He holds master’s degrees in Operations Research from Virginia Tech and Engineering Management from the Missouri University of Science and Technology. He is in the Operations Research functional area of the Army and has research interests in operations research, data
, 180.[10]. Van Meteren, R., & Van Someren, M. (2000, May). Using content-based filtering for recommendation. InProceedings of the Machine Learning in the New Information Age: MLnet/ECML2000 Workshop (pp. 47-56).[11]. Xiao, B., & Benbasat, I. (2007). E-commerce product recommendation agents: Use, characteristics, andimpact. Mis Quarterly, 31(1), 137-209.[12]. Zhao, Z. D., & Shang, M. S. (2010, January). User-based collaborative-filtering recommendation algorithmson hadoop. In Knowledge Discovery and Data Mining, 2010. WKDD'10. Third International Conference on (pp.478-481). IEEE.[13]. Zuva, T., Ojo, S. O., Ngwira, S., & Zuva, K. (2012). A survey of recommender systems techniques, challengesand evaluation metrics. International
courses into areas of competency. Page 11.954.2• Reorganize elective courses (IE and non-IE) into domain areas.• Introduce elective course(s) in other application areas (e.g., service processes, financial engineering, health care management, etc.)• Introduce a focused design project in various application domains.Description of changesChanges in the non-major courses from other departments in the College of EngineeringThe old curriculum required that the students take the following non-major courses in thecollege. a) Introduction to Engineering Design (ED &G 100) 3 Credits b) Computer Programming for
, by the, Chrysler Corporation, Ford Motor Company, and General Motors Corporation. 3. Deming, W. E. (1986). Out of the crisis. Cambridge, MA: Massachusetts Institute of Technology, Center for Advanced Engineering Study. 4. Ernst & Young. (1992). International quality study: An analysis of management practices that impact performance . Cleveland, OH: American Quality Foundation. 5. Goleman, D., Boyatzis, R., & McKee, A. (2002). Primal leadership: Realizing the power of emotional intelligence. Boston, MA: Harvard Business School Press. 6. Hayes, B. J. (1996). Training in Quality. In R. L. Craig (Ed.), The ASTD training & development handbook (4th ed.). New York: McGraw Hill
, “Examining the Effect ofSubjective Norms and Compatibility as External Variables on TAM: Mobile BankingAcceptance in Yemen,” Science International, vol. 29, no. 4, pp. 769–776, 2017. [Online].Available: https://www.researchgate.net/.[29] X. Li, M. D. Troutt, A. Brandyberry, and T. Wang, "Decision Factors for the Adoption andContinued Use of Online Direct Sales Channels among SMEs," Journal of the Association forInformation Systems: vol. 12, no. 1, article 4, 2011. [Online]. Available:https://aisel.aisnet.org/jais/vol12/iss1/4/.[30] A. B. Ozturk, A. Bilgihan, K. Nusair, and F. Okumus, “What keeps the mobile hotelbooking users loyal? Investigating the roles of self-efficacy, compatibility, perceived ease of use,and perceived convenience
AC 2012-5553: QUO VADIS, ENGINEERING ECONOMICSDr. John H. Ristroph, University of Louisiana, Lafayette John Ristroph is an Emeritus Professor at the University of Louisiana, Lafayette. This summer will mark his 42nd year of teaching engineering economics. He maintains his passion for the subject and is actively developing a novel computer-aided instructional system to enhance the self-learning that should be part of an engineering student’s homework experience. Page 25.1094.1 c American Society for Engineering Education, 2012 Quo Vadis, Engineering Economics
project at Goddard Space Flight Center, under the NASA Administrator?s Fellowship Program and his NASA Faculty Award for Research (FAR) grant. He also worked at NASA Goddard Space Flight Center under NASA/ASEE Summer Faculty Fellowship in 1999 and 2000. He also worked as Guest Scientist at Brookhaven National Lab, Long Island, NY in 1994 Summer and he was a Reliability Engineer at A-Line Plastics, Inc., Plymouth, Michigan before he came to Morgan. He received his Ph.D. from Wayne State University, Detroit, Michigan in 1990 and a B.S. in 1982 and a M.S. in 1984 from Shanghai Jiao Tong University.Ricky Whittington, Morgan State University Mr. Whittington is a graduate student in Industrial
Paper ID #31339Engineering Economy Taught Across Engineering Disciplines: Work inProgressDr. Brian Aufderheide , Hampton University Dr. Brian Aufderheide is Chairperson in Chemical Engineering at Hampton University. He completed his PhD in Chemical Engineering at Rensselaer Polytechnic Institute. His areas of expertise are in advanced control, design, and modeling of biomedical, chemical, and biological processes. He has consulted for both medical device and biotechnology companies. He was sole engineer and QC supervisor of a 40MM lb/yr custom extrusion company. He has over 15 years of experience in education developing over
Paper ID #22873Diverse Teams Build Better ForecastsDr. Joseph Wilck, College of William and Mary Dr. Joe Wilck is a Clinical Associate Professor in Business Analytics and Operations Management at the College of William & Mary. He is a registered Professional Engineer. He is a volunteer leader with the Institute of Industrial and Systems Engineers (IISE) and the American Society for Engineering Education (ASEE). He is also an active member of INFORMS, MORS, INCOSE, ASEM, and TRB. His research is in the areas of applied optimization and STEM education, and he has been funded by the National Science Foundation, the
how to use of the Nintendo Wii® game console to teach students a varietyof human factors principles. First, the concept of Signal Detection Theory (SDT) is explainedusing a personalized searching game on the Wii®. Next, an activity involving human sensorysystems is discussed. Finally, a learning module that addresses control design and feedback,focusing on the game’s controller (Wii Remote or Wiimote) is presented. Potential topic areasfor future activities, including human computer interaction, are also discussed. The teachingactivities described in this paper have been successfully used by the author in past semesters. Asampling of student feedback is provided in the paper. Finally, a discussion of how the activitiescould be extended to non
AC 2012-3318: THIS VIDEOGAME IS JUST LIKE MY PLANT!Mr. Leonardo Rivera, Universidad Icesi Leonardo Rivera has a Ph.D. in industrial and systems engineering from Virginia Tech. He is Head of the Department of Industrial Engineering, Universidad Icesi, Cali, Colombia.Mr. Andrs Lpez, Universidad Icesi Andrs Lpez has a M.Sc. in society of information from Universitat Oberta de Catalunya, a M.B.A. from Universidad Icesi, and a B.Sc. in business administration from Universidad Icesi. He is Director of the specialist degree in environmental management at Universidad Icesi.Mr. Andrs Caldern, Universidad Icesi Andrs Caldern is a specialist in the teaching of history at the Universidad del Valle. He is also a Historian at
2006-1302: HOW MUCH WORK ARE YOU REALLY DOINGJoseph Flynn, The College of New Jersey Page 11.696.1© American Society for Engineering Education, 2006 How Much Work Are You Really Doing?IntroductionThe published teaching schedule is often an embarrassment to both faculty and administrationbecause it suggests that a full time faculty member is working eight or perhaps twelve hours eachweek and seven months a year. We try to sell the idea that the remaining time is spent on“preparation”, but no one seems to be buying. This paper offers a method of determiningworkload based on evaluation of process time for all the activities associated with teaching.Analysis is based on
Paper ID #7050Evaluation of Perceptual Changes in an Engineering Sales ProgramDr. David Paul Sly, Iowa State University Dr. Dave Sly is a Professor of Practice within the Industrial and Manufacturing Systems Engineering department. He is a registered Professional Engineer with B.A., M.S. and Ph.D. degrees in Industrial En- gineering, as well as an M.B.A. in Marketing from Iowa State University. In addition to teaching, Dr. Sly is president of Proplanner, an Industrial Engineering software company located in the ISU Research Park. For the past five years, Dr. Sly has worked extensively with business and academia on the
Paper ID #8784Introducing Flexibility in an Engineering Curriculum Through Student De-signed Elective ProgramsDr. William J. Schell IV P.E., Montana State University Dr. William J. Schell holds a Ph.D. in Industrial and Systems Engineering – Engineering Management from the University of Alabama in Huntsville and M.S. and B.S. degrees in Industrial and Management Engineering from Montana State University. He is an Assistant Professor of Industrial and Management Engineering at Montana State where his primary research interests are engineering education and the role of leadership and culture in process improvement with
Paper ID #12229From College to K-12: Adapting Industrial Engineering Classroom Exercisesfor Outreach PurposesDia St. John, University of Arkansas Dia St. John is a Ph.D. Candidate in the Department of Industrial Engineering at the University of Arkansas where she also earned her B.S.I.E. and M.S.I.E. She is a member of IIE and serves as presi- dent for the Arkansas Student Chapter of INFORMS. This is her first submission to ASEE.Mr. Eric Specking, University of Arkansas Eric Specking serves as the Director of Undergraduate Recruitment for the College of Engineering at the University of Arkansas. He directs the engineering
Paper ID #22477Truck-Drone Two-tier Delivery Network DesignDr. Ergin Erdem, Robert Morris University Ergin Erdem is an assistant professor of Department of Engineering at Robert Morris University. Dr. Er- dem holds BS and MS degrees in industrial engineering from Middle East Technical University, Turkey and a PhD in Industrial and Manufacturing Engineering from North Dakota State University He has previ- ously worked as a lecturer and research associate at Atilim University and North Dakota State University. His research interests include; modeling for facility planning, genetic algorithms, education of manufac- turing
AC 2010-1619: STRATEGIES FOR USING TECHNOLOGY WHEN GRADINGPROBLEM-BASED CLASSESSusan Murray, Missouri University of Science and TechnologyRuwen Qin, Missouri University of Sceinece and TechnologyIvan Guardiola, Missouri University of Science and TechnologyAbhijit Gosavi, Missouri University of Science and Technology Page 15.1100.1© American Society for Engineering Education, 2010 Strategies for Using Technology when Grading Problem-Based ClassesAbstractMore and more work is being done today using technology. Email and digital drop boxes areuseful tools for professors; however the challenge comes when one is teaching a quantitativeclass. The issue of using technology to
universities offer the traditional face-to-face class. With the rise in technology, onlinecourses are now becoming popular. Although not a new concept, the blended classroom has theopportunity to blend the best features of the online and classroom environment. This researchwas conducted to determine if blended courses provided evidence of student satisfaction and costsavings compared to face-to-face courses. A Five Pillar Quality Framework was used to assessblended courses. Five engineering education courses offered in both the face-to-face format andblended format were used. Grades were analyzed using a t-test, and the results of a survey givento students are presented. The results supported prior research that a blended course offersstudent
AC 2007-1077: INTEGRATED LIBERAL AND PROFESSIONAL PEDAGOGY: ANINTERDISCIPLINARY COURSEAbdul Kamal, Western New England College Abe Kamal has been an Associate Professor of Industrial Engineering for the past four years at Western New England College, located in Springfield, MA. He received a BS in Electrical Engineering, an MS in Industrial Engineering, and a Ph.D. in Industrial Engineering, all from the University of Nebraska, Lincoln. Prior to joining academia, he was employed at National Crane in Waverly, Nebraska as an Industrial Engineer for 7 years and subsequently at Telex Communications in Lincoln, Nebraska as a Quality Engineer for 4 years. He is a member of IIE and ASEE, and has
AC 2010-267: WHAT IS SYSTEMS ENGINEERING?Jane Fraser, Colorado State University, Pueblo Jane M. Fraser is chair of the Department of Engineering at Colorado State University-Pueblo. She was formerly on the faculty at the Ohio State University and Purdue University. She has a BA in mathematics from Swarthmore College and MS and PhD in industrial engineering and operations research from the University of California-Berkeley.Abhijit Gosavi, Missouri University of Science and Technology Abhijit Gosavi is an Assistant Professor at Missouri University of Science and Technology. He was formerly on the faculty at Colorado State University-Pueblo. His BS and MS is in Mechanical Engineering
tracks and envisioned careerspaths, we identify ways in which to facilitate this increase in course offerings through partneringwith industries and other departments, often in other colleges.IntroductionIndustrial engineering has evolved greatly as a profession over time, moving from strictlyapplying methods in manufacturing to working heavily in the service industry as evidenced byindustrial engineers (IEs) now routinely being hired by logistics firms, health care agencies, andeven Wall Street firms. In our meetings with potential recruiters, including major consultingfirms, transportation companies, financial firms, health care providers, and manufacturers, it isclear that employers seek out IEs for their quantitative tools (probability