Conference Session

Materials Division Technical Session 2

Collection

2015 ASEE Annual Conference & Exposition

Authors

Kyle G. Gipson, James Madison University; Robert J. Prins, James Madison University

Tagged Divisions

Materials

wascreated to provide students with a working foundation for exploring the governing principles ofmaterials science and the mechanics of materials. Typical class size is 25 students per sectionwith two sections running per semester.The course has four major topic areas as shown in Figure 15: • Characterization of Mechanical Properties • Analysis of Structural Elements • Material Properties and Structure (Science-led Approach) • Life Cycle Thinking and Eco-audits (Design-led Approach) Integrative Design Project Figure 1. Course layout of Materials & Mechanics course5Materials & Mechanics is a multidisciplinary course that provides

Conference Session

Entrepreneurship & Engineering Innovation Division – Design and Entrepreneurship

Collection

2015 ASEE Annual Conference & Exposition

Authors

Barbara A. Karanian A., Stanford University; Ateeq Junaid Suria, Mechanical Engineering Department, Stanford University, Stanford, CA; Jonathan Summers

Tagged Divisions

Entrepreneurship & Engineering Innovation

differently than any other story. Fundamentals of episodic memory, empathy, andcollaboration were components of the students’ experience and the core part of a final interactiveexhibit visited by more than one hundred people. Results demonstrate broad applicability: 1)fostering communication among engineering and design students with their teams and theirusers, and 2) introducing a generative storytelling approach in an interaction design class.Introduction and BackgroundToday, the need for storytelling1 is perhaps one of the most vibrant, yet misunderstood andunderappreciated qualities of any business. Without coherent, considered storytelling, it isimpossible to craft the kind of subtle brand messaging which separates winning organizationsfrom also

Conference Session

Student and Other Views on Engineering Leadership

Collection

2015 ASEE Annual Conference & Exposition

Authors

Kim Graves Wolfinbarger, University of Oklahoma; Randa L. Shehab, University of Oklahoma

Tagged Divisions

Engineering Leadership Development Division

. Page 26.1718.1 c American Society for Engineering Education, 2015 What Behaviors and Characteristics Do Engineering Competition Team Members Associate with Leadership?Engineering student competition teams (ECT) are promoted as incubators for the development ofleadership, 1, 2 yet we know little about how leadership actually develops within these teams. Acase study of two teams at a public university in the central U. S. was performed, with theobjective of exploring leadership development at the individual and team levels. Implicit in theconcept of team leadership development is the development of individuals as leaders. This paperdiscusses the behaviors and characteristics that students

Conference Session

Cooperative & Experiential Education Division Technical Session 3

Collection

2015 ASEE Annual Conference & Exposition

Authors

Bhavna Hariharan, Stanford University; Sneha Ayyagari, Stanford University; Jonathan Edward Pang, Stanford University; Paul Dwight Watkins II, Stanford University; Aravind Arun, Stanford University

Tagged Topics

Diversity

Tagged Divisions

Cooperative & Experiential Education

Page 26.1724.3a process modified from the Stanford University design process that begins with whateach student personally cares for about the challenges faced by the underservedcommunity. This serves as the team’s point of view for the remainder of the designprocess. It becomes a method for balancing the need to provide immediate assistancewith the ability to thoughtfully create breakthrough-engineering solutions collaborativelywith the community that needs them.The GEE course has the following learning components: 1. An overview of conventional paradigms of development for addressing complex global problems, academia-led engineering initiatives in underserved communities, and challenges of finding sustainable solutions to

Conference Session

Biomedical Engineering Division Poster Session

Collection

2015 ASEE Annual Conference & Exposition

Authors

Chris Geiger, Florida Gulf Coast University; James D. Sweeney, Oregon State University

Tagged Divisions

Biomedical

freshman tojunior year of our B.S. Bioengineering curriculum.Introduction to the Engineering ProfessionEGS1006L - Introduction to the Engineering Profession is a 1 credit hour freshman level coursethat is the gateway to all subsequent FGCU engineering courses. The course is designed tointroduce the engineering approach to problem solving and the engineering design process,utilizing team-based learning. This is accomplished through an over-arching semester-longresearch project focused on discipline-specific engineering innovations. “Mini projects” are usedin this class to encourage student discovery of new technologies or innovations within their fieldof study as a means of helping them select an appropriate topic for their research project

Conference Session

Explorations in Mechanics Pedagogy

Collection

2015 ASEE Annual Conference & Exposition

Authors

Derek James Lura Ph.D., Florida Gulf Coast University; Robert James O'Neill, Florida Gulf Coast University; Ashraf Badir P.E., Florida Gulf Coast University

Tagged Divisions

Mechanics

bothcompletion and accuracy, and partial credit was awarded for both. For the homework, since alarger number of problems were submitted, only a selection of problems that were submittedwere assessed for each assignment. Table 1: Description of courses included in the study ID Assessment Term Class Period Instructor(s) N* H1 Homework Fall 2013 TR 8:00-10:45am A&B 37 H2 Homework Spring 2014 TR 8:00-10:45am A&C 32 Q1 Quizzes Fall 2014 WMF 8:00-9:50am A&C 35 Q2 Quizzes Fall 2014 MWF 11:00-12:50pm B 33*N is the number

Conference Session

INDUSTRY DAY SESSION: CMC PANEL SESSION ONE

Collection

2015 ASEE Annual Conference & Exposition

Authors

Deborah A. Trytten, University of Oklahoma; Rui Pan, University of Oklahoma; Cindy E Foor, University of Oklahoma; Randa L. Shehab, University of Oklahoma; Susan E. Walden, University of Oklahoma

Tagged Topics

Corporate Member Council, Diversity

University of Oklahoma. Her contribution to the multi-disciplinary team lies in qualitative methodologies, cultural theory and the belief that outliers offer great insight into the workings of power. Her research interests include cultural theory, the cultural/historical construction of women’s identities and roles in past and present societies, and most recently, equity issues surrounding gender and underrepresented populations in engineering education. She can be contacted at cynthia.e.foor-1@ou.edu.Dr. Randa L. Shehab, University of Oklahoma Dr. Randa L. Shehab is a professor and the Director of the School of Industrial and Systems Engineering at the University of Oklahoma. She was recently appointed as Director of the

Conference Session

International Division Poster Session

Collection

2015 ASEE Annual Conference & Exposition

Authors

Saeed D. Foroudastan, Middle Tennessee State University

Tagged Topics

Diversity

Tagged Divisions

International

teaching experi- ence, he also has performed extensive research and published numerous technical papers. He has secured more than $1 million in the form of both internal and external grants and research funding. Foroudastan is the faculty advisor, coordinator, and primary fundraiser for EVP teams entering national research project competitions such as the Formula SAE Collegiate Competition, the Baja SAE Race, the SolarBike Rayce, the Great Moonbuggy Race, and the Solar Boat Collegiate Competition. For his concern for and ded- ication to his students, Foroudastan received MTSU awards such as the 2002-03 Outstanding Teaching Award, the 2005-06 Outstanding Public Service Award, and the 2007 Faculty Advisor of the Year

Conference Session

Eco-Car Poster Session

Collection

2015 ASEE Annual Conference & Exposition

Authors

Shawn Waterman

Tagged Topics

Eco-Car Poster Session

Figure 1. The six subteams are managed by astudent Engineering Manager and a student Project Manager. Outside of the main hierarchy arethe faculty advisors who provide guidance and retain ultimate project authority and the GMMentor who provides the team’s interface to General Motors and the competition organizers. Asthe overall team operates heavily through the subteams, the analysis of the group dynamics forthe ERAU EcoCAR 3 team will be conducted by analyzing the personality traits of the subteamsand the interactions between the subteams. Page 26.1003.4Figure 1: ERAU EcoCAR 3 Team StructureThe team’s current path of communication as observed by

Conference Session

Multidisiplinary Student Research Experiences

Collection

2015 ASEE Annual Conference & Exposition

Authors

Jeanne R. Garland, New Mexico State University; Michele A. Auzenne, New Mexico State University; Ricardo B. Jacquez, New Mexico State University

Tagged Topics

Diversity

Tagged Divisions

Multidisciplinary Engineering

Page 26.1576.4illustrates some of the daily activities and events that provide professional development to theSCCORE students:Table 1: SCCORE Seminar ScheduleMajor Events Workshops Lab Tours/Field Trips Panels/SpeakersOrientation Hazcom Training; Intros Tours of Biology Lab, Transfer Student PanelDinner to: SCCORE, New Plant and and Graduate Student Mexico AMP, and Environmental Labs, Panel Research Methods Physics Lab, Astronomy Presentation and Tour of Observatory

Conference Session

Research to Practice: STRAND 3 – Principles of K-12 Engineering Education and Practice

Collection

2015 ASEE Annual Conference & Exposition

Authors

Todd France, University of Colorado, Boulder

Tagged Divisions

K-12 & Pre-College Engineering

as well as investigate the beliefs and understandings ofthe academy from the perspectives of key participants. Determining commonly shared andopposing viewpoints helped identify the advantages and limitations of the learning modelutilized in the classroom. The theoretical perspective of the study is based on socialconstructionism, a blend of social constructivism and constructionism. This perspective, a subsetof interpretivism, best embodies the learning theory of the course under investigation.The study was guided by the following research questions: In a high school engineering classroom wherein project-based learning served as the educational model . . . 1) By which means did students achieve success? 2) What obstacles

Conference Session

Non-Canonical Canons of Engineering Ethics

Collection

2015 ASEE Annual Conference & Exposition

Authors

Donna M Riley, Virginia Tech; Yanna Lambrinidou, Virginia Tech

Tagged Topics

Diversity

Tagged Divisions

Engineering Ethics, Liberal Education/Engineering & Society, Technological and Engineering Literacy/Philosophy of Engineering

elaboration of standards. Weconclude with a discussion motivating social justice as a value that all engineers can adopt.IntroductionSocial justice is an aspirational value conceptualized in contrast to injustice, and is best definedby those most closely experiencing that injustice. 1 Notions of social justice vary by time and byaffected population. Studying previous social justice movements can provide some examples ofkey principles such as ending systems of oppression like racism, colonialism, classism, ableism,sexism, heterosexism, gender normativities, xenophobia, ageism, and others; resisting thesystematic silencing or discrediting of local knowledges and scientific counter-knowledges thatchallenge dominant ways of thinking, knowing and doing

Conference Session

Women in Engineering Division: Faculty and Gender Issues

Collection

2015 ASEE Annual Conference & Exposition

Authors

Ari Turrentine, VentureWell

Tagged Topics

Diversity

Tagged Divisions

Women in Engineering

male counterparts.1–7 As research hasshown that inventions by women are frequently designed to address important social problems,addressing the gap in engagement in academic commercialization activities has growing societalrelevance.2,8 This gender gap can largely be explained by the significant obstacles that womenfaculty in engineering face as they advance their careers and as they engage in academiccommercialization.9–11 Barriers such as gender discrimination, attitudinal and behavioral factors,work-life balance issues, and exclusion from networks impact the ability of women faculty tocontinue in the field, engage in academic commercialization, and ultimately advance theircareers.3,7,8,12–17This paper aims to synthesize relevant literature

Conference Session

Visualization Within Engineering Design Graphics Education Session 2

Collection

2015 ASEE Annual Conference & Exposition

Authors

Adrian Hadipriono Tan, The Ohio State University; Shilun Hao, The Ohio State University; Jiyuan Li, The Ohio State University Civil Engineering Department; Lei Zhao; Fabian Hadipriono Tan P.E., The Ohio State University

Tagged Divisions

Engineering Design Graphics

4). Both were first built during the Ming Dynasty (1368-1644) andwere rebuilt and renovated during the Qing Dynasty (1644-1912). Given these illustrated 3-Dsequences, students are expected to obtain a clear picture of the foundation that supports thewalls, floor, and columns of Chinese temples. The Hall of Supreme Harmony, whose front viewis shown in Fig. 1, has a rectangular shape. The building has a raised floor platform; Fig. 2shows the construction sequence of the foundation and floor base. The top view of the finishedfloor base is shown in Fig. 3. Its foundation consists of numerous piles driven to the ground, ontop of which soil was placed and compacted in layers. Then stone blocks were placed to form theperimeter of the rectangular

Conference Session

Teaching Problem Solving in a Multidisciplinary Context

Collection

2015 ASEE Annual Conference & Exposition

Authors

Kerrie A Douglas, Purdue University, West Lafayette; Tanya Faltens, Purdue University, West Lafayette; Heidi A. Diefes-Dux, Purdue University, West Lafayette; Krishna Madhavan, Purdue University, West Lafayette

Tagged Divisions

Multidisciplinary Engineering

are: (1) domainspecific; (2) easily accessible; (3) consistent in terms of graphical user interface, and (4)authentic research tools. Furthermore, Magana and colleagues conducted a qualitative study ofinstructors who use nanoHUB.org computational simulations in the classroom and found thatthey used simulations for eight different learning purposes, which can be categorized as servingtwo general purposes: learning through building simulations and learning through usingsimulations.Integration of How People Learn with Classroom Use of Computational SimulationsWhile instructors may have differing purposes and ways of integrating computationalsimulations in their lessons, the synthesis of research from the learning sciences can inform whatpromises

Conference Session

Systems Engineering Division Technical Session 4

Collection

2015 ASEE Annual Conference & Exposition

Authors

Eric D Smith, University of Texas, El Paso; Oscar H. Salcedo, University of Texas, El Paso; Aditya Akundi, University of Texas, El Paso

Tagged Divisions

Systems Engineering

complex systems, including socio-technicalsystems and the integration of human decision making. US News and World report hasidentified a significant trend in Law Schools increasingly recruiting applicants with science, Page 26.1048.2engineering, and mathematics backgrounds.1 The law, on the other hand, has progressively hadto include technical considerations as it maintains its relevance in modern society. Secondly,while the law has remained insular because of its professional organization, the law has becomeincreasingly accessible, discoverable and analyzable. Engineering, is increasingly participatingin society beyond the traditional engineering

Conference Session

Broadening Participation in Engineering

Collection

2015 ASEE Annual Conference & Exposition

Authors

Coleen Carrigan, Cal Poly San Luis Obispo; Eve A. Riskin, University of Washington; Jim L Borgford-Parnell, University of Washington; Priti N Mody-Pan, University of Washington; Dawn Wiggin, University of Washington; Sonya Cunningham, University of Washington

Tagged Topics

Diversity

Tagged Divisions

Educational Research and Methods

Diversifying the field of engineering is an on-going challenge. Supporting and advancingunderrepresented students requires developing and refining targeted outreach, recruitment,support, and academic services for all students. To ensure inclusivity in diversity outreachefforts, we must ask ourselves, “Is higher education serving the higher good?” and “Who are wemissing – who is still underserved by our policies and programs?” A report, sponsored by theJack Kent Cooke Foundation, identified students from lower socioeconomic backgrounds as avulnerable group with significantly lower rates of degree completion in higher education.1 Ourqualitative research was motivated by the belief that attention to students’ income standpoint iscritical to ensuring

Conference Session

The Human Element of Librarianship

Collection

2015 ASEE Annual Conference & Exposition

Authors

Angela Henshilwood, University of Toronto; Cristina Sewerin, University of Toronto; Michelle Spence, University of Toronto; Tracy Zahradnik, University of Toronto

Tagged Divisions

Engineering Libraries

correlation between active mentoring practices and employeeretention rates.1. IntroductionThe Oxford English Dictionary defines “mentor” as “a person who acts as guide and adviser toanother person, esp. one who is younger and less experienced. Later, more generally: a personwho offers support and guidance to another; an experienced and trusted counsellor or friend; apatron, a sponsor”1. In their survey of members of one chapter of the Medical LibraryAssociation, Kwasik et al (2006) found that 71% of respondents to a survey about mentoringanswered yes to the question “do you consider having a mentor or mentors a critical part of yourprofessional experience?”2. Ross’s (2013) literature review presents a range of reasons for andapproaches to mentorship

Conference Session

Make It!

Collection

2015 ASEE Annual Conference & Exposition

Authors

Christopher P. Pung, Grand Valley State University; Debbie Morrow MLIS, Grand Valley State University

Tagged Divisions

Manufacturing

significant impact on the awareness of 3D design and modeling as apowerful and attainable skill among students in a widening assortment of majors. In turn agrowing demand can be expected for more centrally and generally accessible fabricationfacilities at Grand Valley.Notes 1. Devaney, L. “MakerBot center brings 3D printing to UMass Amherst Du Bois Library; connects students, community with 3D printing.” (Mar. 24, 2015). Blog. http://www.ecampusnews.com/business- news/innovation-center-3d-389/. Accessed Mar. 24, 2015. 2. “Makerspace – University Libraries – Grand Valley State University”. [n.d.] http://gvsu.edu/library/maker- space-228.htm. Accessed Mar. 18, 2015. 3. Niewiada, K. “Restoring Vintage with 3D Printing

Conference Session

Make It!

Collection

2015 ASEE Annual Conference & Exposition

Authors

Byron Doyle, Brigham Young University; Colby Goettel, BYU; Lane Broadbent, Brigham Young University; Dale C Rowe, Brigham Young University

Tagged Topics

Diversity

Tagged Divisions

Manufacturing

SecurityAbstractPhysical security analysts have always sought to overcome challenges in security infrastructureusing novel approaches and new technology. One of these challenges is preset, mechanical lockmechanisms.1 3D printing technology provides a valuable tool for those interested in attacking orbypassing high-security locks. This technology can allow such practitioners to create keyblanks or replicas from key data such as physical key measurements or photographic evidence.IntroductionPreset, mechanical locks are generally vulnerable to a variety of attacks, but due to theenormity of designs and technologies in the world today, each lock typically requires a differenttechnique to exploit or bypass. For example, simple pin and wafer locks can be picked

Conference Session

Make It!

Collection

2015 ASEE Annual Conference & Exposition

Authors

Emily Ann Marasco, University of Calgary

Tagged Divisions

Manufacturing

. Create! Official festival photo: http://beakerhead.com/References for tips, tricks, and similar projects:1. Arduino. (2015). Getting started with Arduino. http://arduino.cc/en/Guide/HomePage2. Intel Education. (2015). Tools for student-centered learning. Page 26.1119.6 http://www.intel.com/content/www/us/en/education/k12/teachers.html3. E2S2. (2015). U of C Engineering Education Students’ Society. https://e2s2ucalgary.wordpress.com/

Conference Session

Women in Engineering Division: Retaining and Developing Women Faculty in STEM

Collection

2015 ASEE Annual Conference & Exposition

Authors

Elsa Camargo, Virginia Tech; Ashley Wood, Virginia Tech; Margaret E. Layne, Virginia Tech

Tagged Topics

Diversity

Tagged Divisions

Women in Engineering

persisted.1 This gender gap is evenwider in disciplines such as engineering. In 2012, women earned just 22.6% of the 8,110doctorate degrees awarded in engineering.2 During this same year, women compromised 14% oftenured and tenure-track engineering faculty in the United States.3 Research indicates that gendergaps are in part due to institutional climates, including gender inequality and discrimination4,gender bias5, and unconscious bias6,7 that impact the professional success of women faculty.8Other factors such as marital status and parenting young children provide possible explanationsfor the gender gap in tenure-track promotion.1,9 Research institutions in particular havecompetitive environments that demand long work hours to meet publishing

Conference Session

Something New??? within Engineering Design Graphics Education

Collection

2015 ASEE Annual Conference & Exposition

Authors

Patrick E. Connolly, Purdue University, West Lafayette; Esteban Garcia Bravo, Purdue University; Gary R. Bertoline, Purdue University, West Lafayette; Raymond Patrick Hassan, Purdue University

Tagged Topics

Diversity

Tagged Divisions

Engineering Design Graphics

plans for the future. A discussion on theconcept of a polytechnic institution, its definition, and transformative nature is included to clarifythe reasons behind this radical and somewhat unsettling approach to education reformation.IntroductionAcademic institutions of higher learning are facing many difficult challenges, includingdeclining enrollment trends, complaints about costs vs. value, curricular stagnation, and inabilityto adapt quickly to changing environments facing graduating students. Many researchers andauthors claim that the traditional educational methods and structure espoused by universities isoutdated and potentially restrictive to learners. 1, 2 The College of Technology at PurdueUniversity is dealing with these challenges

Conference Session

Entrepreneurship & Engineering Innovation Division – Epicenter Session

Collection

2015 ASEE Annual Conference & Exposition

Authors

Jacob Dean Wheadon, Purdue University, West Lafayette; Nathalie Duval-Couetil, Purdue University, West Lafayette

Tagged Topics

Diversity

Tagged Divisions

Entrepreneurship & Engineering Innovation

they will see that methods willdiffer greatly depending on the intent and strategy needed in each type. Instead, research can befocused on what methods and content are most useful in different types of entrepreneurial learning.The two dimensions create four quadrants into which entrepreneurial learning can be categorized.The matrix is shown in Table 1. The quadrants in the matrix contain examples of the types ofprograms that would target each type of entrepreneurial learning. The following sections willdescribe the rationale for using the 2 dimensions, and then discuss the quadrants and the types ofeducational programs or offerings that typify each. Table 1. Categorized emphases in entrepreneurship education goals

Conference Session

ECCD Innovative Teaching Methods & Outreach

Collection

2015 ASEE Annual Conference & Exposition

Authors

Lisa Shatz, Suffolk University; Timothy A Poynton, University of Massachusetts Boston

Tagged Topics

Diversity

Tagged Divisions

Energy Conversion and Conservation

the motivation for thisevent, its planning, its execution, and its assessment.MotivationIssues facing the electric power industry Page 26.1232.2 1The electric power industry is facing the most serious issue it ever had which is the aging of itsworkforce (1). Since 1990, the Utility workforce has dropped more than 23% and it is estimatedthat the U.S. energy industry may experience as much as a 50% turnover in power and energyengineers over the next five years (2). The expert power engineers are retiring and there are fewnew electric power graduates to pass the knowledge onto. Compounding the problem

Conference Session

Integrating Social Justice in Engineering Science Courses

Collection

2015 ASEE Annual Conference & Exposition

Authors

Donna M. Riley, Virginia Tech

Tagged Divisions

Engineering Ethics, Liberal Education/Engineering & Society

, Page 26.1286.2and how student resistance to topics perceived as “not engineering” can be a positive learningopportunity.IntroductionSustainability has emerged as an acceptable theme in many engineering education contexts overthe past two decades, with an earlier history dating back to the 1960s.1 While environmentalengineering was the logical home for sustainability and has driven a great deal of the movementfor sustainability education in engineering, disciplines like chemical engineering and mechanicalengineering have also risen to the challenge to incorporate sustainability considerations inteaching their discipline to undergraduates.However, definitions of sustainability in engineering have been more technical in nature thandefinitions

Conference Session

The Philosophy of Engineering and Technological Literacy

Collection

2015 ASEE Annual Conference & Exposition

Authors

George D. Ricco, Gonzaga University, Spokane

Tagged Divisions

Technological and Engineering Literacy/Philosophy of Engineering

to recentpublications.Introduction A few years ago, I began a journey to align what I saw were emergent philosophies withengineering education with traditional Western philosophies and constructs.[1] Since that time,much seems to have occurred in the world of engineering philosophy within our community, butthe call for furthering engineering philosophy still exists.[2-4] The purpose of this work is multi-fold: first, to further expand on concepts previously addressed within the context of Heidegger;two, to provide a scaffolding towards operationalizing some constructs potentially useful for themodern engineer and engineering student; and three, to integrate some modern works onengineering philosophy within our community and hopefully

Conference Session

Teaching & Learning in Graduate Programs

Collection

2015 ASEE Annual Conference & Exposition

Authors

Diane L Peters, Kettering University

Tagged Topics

Diversity

Tagged Divisions

Graduate Studies

STEAM-inspired interdisciplinary studio course. Proceedings of the American Society for Engineering Education Annual Conference. Atlanta, GA.6. McCord, R., Hixson, C., Ingram, E. L., & McNair, L. D. (2014). Graduate student and faculty member: An exploration of career and personal decisions. Proceedings of the American Society for Engineering Education Annual Conference. Indianapolis, IN.7. Delamont, S. (2007). Arguments against auto-ethnography. In British Educational Research Association Annual Conference (Vol. 5, p. 8).8. Holt, N. L. (2008). Representation, legitimation, and autoethnography: An autoethnographic writing story. International Journal of Qualitative Methods, 2(1), 18-28.9. Ellis, C., Adams, T

Conference Session

Emerging Computing and Information Technologies II

Collection

2015 ASEE Annual Conference & Exposition

Authors

James Lohse, Holladay Labs; Reza Sanati-Mehrizy, Utah Valley University; Afsaneh Minaie, Utah Valley University

Tagged Divisions

Computing & Information Technology

the presence of mind in the middle of a call) toproperly classify cases. Human-based classification is only good at spotting call trends when theemployees use the system properly.This proposal has a beneficial side effect that classification would be done automatically, thereforeincreasing the ability to spot new trends and redeploy call-taking and training resources accordingly.To implement this proposal, the following the proposed system (figure 1) would be inserted into thenormal flow of information between first-level tech support employees and the second-level co-workers they consult with when they need help. Page 26.439.7

Conference Session

Computers in Education Engineering Division Poster Session

Collection

2015 ASEE Annual Conference & Exposition

Authors

James E. Lewis, University of Louisville; Jeffrey Lloyd Hieb, University of Louisville

Tagged Divisions

Computers in Education

technology components regarding the operating system aswell as supplementary software such as browsers, flash, java, etc. The online profiles, accountsand privacy module will focus on information security and some best practices to protect theironline accounts and identities. The campus computing modules will cover items related to beinga J.B. Speed School of Engineering student, some example modules would be on Blackboard,email, Office 365, etc. The last module would be related to ethics related to using technology asa user and as a student.This Work-in-Progress is the documentation of the early creation of this technology commonknowledge as well as the history and motivations behind each of the modules.1. IntroductionThe J.B. Speed School of