Conference Session

First-year Programs Division Technical Session 5: Using Video, Games, and More in the First Year

Collection

2015 ASEE Annual Conference & Exposition

Authors

Daniel D. Anastasio, University of Connecticut; Malgorzata Chwatko, University of Connecticut; Daniel D. Burkey, University of Connecticut; Jeffrey Ryan McCutcheon

Tagged Divisions

First-Year Programs

Paper ID #12397A First-Year Project-Based Design Course with Management Simulation andGame-Based Learning ElementsMr. Daniel D. Anastasio, University of Connecticut Daniel Anastasio received his B.S. in Chemical Engineering from the University of Connecticut in 2009. He is pursuing a Ph.D. in Chemical Engineering at the University of Connecticut while acting as a co- instructor for the chemical engineering capstone laboratory and the first-year foundations of engineering course. His research interests include osmotically driven membrane separations and engineering peda- gogy.Ms. Malgorzata Chwatko, University of

Conference Session

Electrical and Computer Engineering Problem-based and Active Learning

Collection

2015 ASEE Annual Conference & Exposition

Authors

Sami Khorbotly, Valparaiso University

Tagged Divisions

Electrical and Computer

Paper ID #11120A Project-Based Learning Approach to Teaching Computer Vision At the Un-dergraduate LevelDr. Sami Khorbotly, Valparaiso University Received the Bachelor of Engineering degree in Electrical Engineering from Beirut Arab University, Beirut, Lebanon in 2001. He then received the M.S. and Ph. D. degrees both in Electrical and Computer Engineering from the University of Akron, Akron, OH in 2003 and 2007, respectively. He is currently an Associate Professor of Electrical and Computer Engineering and the Frederick F. Jenny Professor of emerging technologies at Valparaiso University. He teaches in the areas of digital

Conference Session

Engineering Physics & Physics Division Technical Session 3

Collection

2015 ASEE Annual Conference & Exposition

Authors

Marie Lopez del Puerto, University of St. Thomas

Tagged Divisions

Engineering Physics & Physics

Paper ID #11346A report on a project to introduce computation into a Modern Physics courseand laboratoryDr. Marie Lopez del Puerto, University of St. Thomas Marie Lopez del Puerto completed her B.S. in physics at Universidad de las Americas, Puebla, in Puebla, Mexico, and her Ph.D. in physics at the University of Minnesota - Twin Cities, in Minneapolis, MN. She is currently an Associate Professor in the Physics Department at the University of St. Thomas in St. Paul, MN. Her research interests include the structural, optical and electronic properties of nanoscale systems, computational physics, and physics and engineering

Conference Session

Dynamics

Collection

2015 ASEE Annual Conference & Exposition

Authors

Andrew R. Sloboda, Bucknell University

Tagged Topics

Diversity

Tagged Divisions

Mechanical Engineering

Paper ID #13778A Roller Coaster Project as Part of an Undergraduate Dynamics Course inMechanical EngineeringDr. Andrew R. Sloboda, Bucknell University Andrew Sloboda is a Visiting Assistant Professor at Bucknell University where he teaches a variety of mechanics-based courses, including solid mechanics, fluid mechanics, dynamics, system dynamics, and vibration. His research interests lie primarily in the fields of nonlinear dynamics, vibration, and fluid- structure interaction. Page 26.104.1

Conference Session

Design and Research in BME

Collection

2015 ASEE Annual Conference & Exposition

Authors

John P. Puccinelli, University of Wisconsin, Madison; Matthew S. Bollom

Tagged Divisions

Biomedical

Award in 2012.Mr. Matthew S Bollom Matthew Bollom is a 2013 graduate of the University of Wisconsin-Madison with a degree in Biomedical Engineering. He currently works for National Instruments in Austin, Texas. Page 26.457.1 c American Society for Engineering Education, 2015 Design and Implementation of Web-based System for Client-based Design Project ManagementIntroductionBiomedical engineering (BME) students at the University of Wisconsin-Madison participate inhands-on, client-based, real-world, team-based design projects for six semesters (sophomore-senior year

Conference Session

Women in Engineering Division: Retaining and Developing Women Faculty in STEM

Collection

2015 ASEE Annual Conference & Exposition

Authors

Jenna P. Carpenter, Louisiana Tech University; D. Patrick O'Neal, Louisiana Tech University

Tagged Topics

Diversity

Tagged Divisions

Women in Engineering

Paper ID #11274Developing and Implementing Effective Campus Worklife Policies: The Storyof one NSF ADVANCE ProjectDr. Jenna P. Carpenter, Louisiana Tech University Dr. Carpenter is Associate Dean for Undergraduate Studies and Wayne and Juanita Spinks Professor of Mathematics in the College of Engineering and Science at Louisiana Tech University. She is PI on Tech’s NSF ADVANCE grant, 2014-2015 President of WEPAN, a member of the mathematical and statistical societies Joint Committee on Women, and advises a variety of women and girl-serving STEM projects and organizations. She is a past Vice President of ASEE and current

Conference Session

Innovations in Manufacturing Laboratories

Collection

2015 ASEE Annual Conference & Exposition

Authors

Arif Sirinterlikci, Robert Morris University; Alexandra M. Macek , Robert Morris University ; Bruce Allen Barnes Jr., Robert Morris University

Tagged Divisions

Manufacturing

, Biomedical Device Design and Manufacturing, Automation and Robotics, and CAE in Manufacturing Processes fields.Ms. Alexandra M Macek , Robert Morris University December 2013 graduate of Robert Morris University currently employed by the steel industry.Mr. Bruce Allen Barnes Jr, Robert Morris University Projected completed as a senior undergraduate student at RMU. Page 26.530.1 c American Society for Engineering Education, 2015 Development of a Vision-based Sorting Operation Laboratory: A Student Driven ProjectIntroductionThere have been many examples of machine

Conference Session

Microprocessor, Microcontrollers, and Embedded Systems Education

Collection

2015 ASEE Annual Conference & Exposition

Authors

Vicky Fang, Cedarville University; Sam L. SanGregory, Cedarville University; Clint Kohl, Cedarville University

Tagged Topics

Diversity

Tagged Divisions

Electrical and Computer

Paper ID #11109Diversified Projects in Microcontroller Class Enhances Undergraduate Stu-dents’ Learning, Design and ResearchDr. Vicky Fang, Cedarville University Zhengwei Fang Associate Professor of Computer Engineering School of Engineering and Computer Sci- ence Cedarville UniversityDr. Sam L. SanGregory, Cedarville University Professor of Electrical Engineering and Assistant Dean School of Engineering and Computer Science, Cedarville University, Cedarville, OH.Dr. Clint Kohl, Cedarville University Dr. Kohl joined the faculty of Cedarville University in the fall of 1994. His graduate research involved the development

Conference Session

First-year Programs Division Technical Session 8: Project-based Learning and Cornerstone Courses

Collection

2015 ASEE Annual Conference & Exposition

Authors

Wei Zheng, Jackson State University; Yanhua Cao, Jackson State University; Jianjun Yin, Jackson State University

Tagged Topics

Diversity

Tagged Divisions

First-Year Programs

Paper ID #13970Effects of Scaffolding Creative Problem Solving through Question Promptsin Project-Based Community Service LearningProf. Wei Zheng, Jackson State University Dr. Wei Zheng is an associate professor of Civil Engineering at Jackson State University. He received his Ph.D. in Civil Engineering from University of Wisconsin-Madison in 2001 and has over ten years of industrial experience. Since becoming a faculty member at JSU in 2005, he has made continuous efforts to integrate emerging technologies and cognitive skill development into engineering curriculum.Mr. Yanhua Cao, Jackson State University Yanhua Cao is an

Conference Session

First-year Programs Division Technical Session 6: Hands-on Projects and Spatial Skills

Collection

2015 ASEE Annual Conference & Exposition

Authors

Jacob L. Segil, University of Colorado Boulder; Beth A Myers, University of Colorado Boulder; Jacquelyn F. Sullivan Ph.D., University of Colorado, Boulder; Derek T Reamon, University of Colorado, Boulder

Tagged Topics

Diversity

Tagged Divisions

First-Year Programs

Paper ID #12187Efficacy of Various Spatial Visualization Implementation Approaches in aFirst-Year Engineering Projects CourseDr. Jacob L. Segil, University of Colorado Boulder Jacob L. Segil is an Instructor for General Engineering Plus and Mechanical Engineering degree programs at the University of Colorado Boulder. Jacob has a B.S. in Mechanical Engineering with a minor in Bio- engineering from the University of Illinois at Urbana-Champaign, a M.S. in Mechanical Engineering with a Bioengineering focus from the University of Colorado Boulder, and a Ph.D. in Mechanical Engineering from the University of Colorado

Conference Session

Multidisciplinary Engineering Division Poster Session

Collection

2015 ASEE Annual Conference & Exposition

Authors

Subodh Bhandari, Cal Poly Pomona; Zekeriya Aliyazicioglu, California State Polytechnic University, Pomona; Fang Tang, Cal Poly Pomona; Scott Matthew Boskovich, California State Polytechnic University, Pomona

Tagged Topics

Diversity

Tagged Divisions

Multidisciplinary Engineering

Paper ID #13485Engaging Students in Multidisciplinary Projects in Unmanned Vehicles Tech-nologies for Enhanced Learning ExperienceDr. Subodh Bhandari, Cal Poly Pomona Dr. Bhandari is a professor in the Department of Aerospace Engineering at Cal Poly Pomona. His ex- pertise is in the area of Aircraft Dynamics and Control and Unmanned Systems. His current research emphasis is on the coordination and control of multiple unmanned vehicles, UAV-UGV collaboration, tracking of mobile targets using UAVs, development of robust adaptive controller for UAVs using neural networks, and collision and obstacle avoidance system for UAV’s

Conference Session

Systems Engineering Division Technical Session 4

Collection

2015 ASEE Annual Conference & Exposition

Authors

Radu F. Babiceanu, Embry-Riddle Aeronautical University

Tagged Divisions

Systems Engineering

Paper ID #13857Engineering Project Management Graduate Education in Integrated Soft-ware and Systems Engineering EnvironmentsDr. Radu F. Babiceanu, Embry-Riddle Aeronautical University Dr. Radu Babiceanu is an Associate Professor with the Department of Electrical, Computer, Software, and Systems Engineering at Embry-Riddle Aeronautical University in Daytona Beach, Florida. He holds a Ph.D. degree in Industrial and Systems Engineering from Virginia Tech, a M.S. in Mechanical Engineer- ing from the University of Toledo, and a B.S. degree in Manufacturing Engineering from the Polytechnic University of Bucharest. His research

Conference Session

Green and Sustainable Manufacturing Education

Collection

2015 ASEE Annual Conference & Exposition

Authors

Tzu-Liang Bill Tseng, University of Texas, El Paso; Richard Chiou, Drexel University; Radian G. Belu, University of Alaska Anchorage; Oscar H. Salcedo, University of Texas, El Paso; Aditya Akundi, University of Texas, El Paso; Eric D. Smith, University of Texas, El Paso

Tagged Divisions

Manufacturing

Paper ID #13879Enhancement of Green Energy Manufacturing Engineering Education throughProject Based Learning and Leadership WorkshopsProf. Tzu-Liang Bill Tseng, University of Texas, El Paso Dr. Tseng is a Professor and Chair of Industrial, Manufacturing and Systems Engineering at UTEP. His research focuses on the computational intelligence, data mining, bio- informatics and advanced manu- facturing. Dr. Tseng published in many refereed journals such as IEEE Transactions, IIE Transaction, Journal of Manufacturing Systems and others. He has been serving as a principle investigator of many research projects, funded by NSF

Conference Session

Potpourri

Collection

2015 ASEE Annual Conference & Exposition

Authors

Chaomin Luo, University of Detroit Mercy

Tagged Divisions

Computing & Information Technology

Paper ID #13070Enhancing the Quality of Student Research by an On-going Multiple-Project-Based CourseDr. Chaomin Luo, University of Detroit Mercy Dr. Chaomin Luo received his Ph.D. degree in Dept of Electrical and Computer Engineering at University of Waterloo, in 2008, his M.Sc. degree in Engineering Systems and Computing at University of Guelph, Canada, and his B.Eng. degree in Electrical Engineering from Southeast University, Nanjing, China. He was an Assistant Professor in Electrical Engineering, National Taipei University in 2008. He is currently Associate Professor in the Dept of Electrical Engineering, at University

Conference Session

Reimagining Engineering Information Literacy: Novel Perspectives on Integration, Assessment, Competencies & Information Use

Collection

2015 ASEE Annual Conference & Exposition

Authors

Laura Robinson Hanlan, Worcester Polytechnic Institute; Evelyn M Riley, Worcester Polytechnic Institute

Tagged Topics

Diversity

Tagged Divisions

Engineering Libraries

Paper ID #11653Information Use by Undergraduate STEM Teams Engaged in Global Project-Based LearningLaura Robinson Hanlan, Worcester Polytechnic Institute Research & Instruction LibrarianEvelyn M Riley, Worcester Polytechnic Institute Evelyn Riley is a Research & Instruction Librarian at the Gordon Library, Worcester Polytechnic institute in Worcester, MA. Page 26.963.1 c American Society for Engineering Education, 2015Information Use by Undergraduate STEM Teams Engaged in Global

Conference Session

Best Paper Presentations

Collection

2015 ASEE Annual Conference & Exposition

Authors

Eric Constans, Rowan University; Shivakumar I Ranganathan, Rowan University; Wei Xue, Rowan University

Tagged Divisions

Division Experimentation & Lab-Oriented Studies

Paper ID #11674Integrating the Mechanical Engineering Curriculum Using a Long-term GreenDesign Project - The Planetary GearsetDr. Eric Constans, Rowan University Eric Constans is an Associate Professor in Mechanical Engineering at Rowan University. His research interests include engineering education, mechanical design and acoustics and vibration.Shivakumar I Ranganathan, Rowan University Dr. Shivakumar Ranganathan is an Assistant Professor in the Department of Mechanical Engineering at Rowan University, Glassboro, NJ. He earned a PhD in mechanical engineering from the University of Illinois at Urbana-Champaign. He was then

Conference Session

Design Pedagogy

Collection

2015 ASEE Annual Conference & Exposition

Authors

Wei Wu, California State University, Fresno; Yupeng Luo, California State University, Fresno

Tagged Divisions

Design in Engineering Education

- tion, service-learning and community engagement. Dr. Luo is a LEED AP BD+C and a CM-BIM holder. Page 26.1043.1 c American Society for Engineering Education, 2015 Investigating the Synergies of Sustainability and Building Information Modeling through Collaborative Project-based LearningAbstractThe construction industry is undergoing fundamental transformation due toeconomic, social, and environmental development. Highlights of emerging trendsinclude the prevalence of green building practices and a wide adoption of newinformation technology (IT) such as building

Conference Session

Design Pedagogy

Collection

2015 ASEE Annual Conference & Exposition

Authors

Sudhir Kaul, Western Carolina University; Wesley L. Stone, Western Carolina University

Tagged Topics

Diversity

Tagged Divisions

Design in Engineering Education

Paper ID #11102Learning Outcomes of a Junior-Level Project-Based Learning (PBL) Course:Preparation for CapstoneProf. Sudhir Kaul, Western Carolina University Dr. Kaul is an Assistant Professor of Mechanical Engineering at Western Carolina University. His re- search interests include Fracture Diagnostics, Structural Dynamics and Control, and Motorcycle Dynam- ics.Dr. Wesley L. Stone, Western Carolina University Dr. Wes Stone is an associate professor and interim department head in the Department of Engineering and Technology at Western Carolina University in Cullowhee, NC. He earned his bachelors degree from the University

Conference Session

Make It!

Collection

2015 ASEE Annual Conference & Exposition

Authors

Sven G. Bilen, Pennsylvania State University, University Park; Timothy F. Wheeler, Pennsylvania State University, University Park; Randall G Bock, Pennsylvania State University, University Park

Tagged Topics

Diversity

Tagged Divisions

Manufacturing

design.Mr. Timothy F. Wheeler, Pennsylvania State University, University Park Timothy F. Wheeler is an assistant professor of Electrical Engineering at the Pennsylvania State Uni- versity. He earned an Artium Baccalaureus degree in Slavic Languages and Literatures from Princeton University in 1975. After a decade as a crab fisherman in Alaska, he earned a Bachelor of Science de- gree in Electrical Engineering from Cornell University (1989) and a Master of Science in Curriculum and Instruction from Penn State University (2010). He is course coordinator for the Senior Capstone Design program. He has directed project-based programs for undergraduates with an interest in space-related fields as well as service-learning

Conference Session

Civil Engineering Division Technical Session 5

Collection

2015 ASEE Annual Conference & Exposition

Authors

Goli Nossoni, Manhattan College; Nicole Leo Braxtan, Manhattan College

Tagged Topics

Diversity

Tagged Divisions

Civil Engineering

Multidisciplinary Term Project in Low Level CoursesAbstractCurrent engineering students need to be equipped with a wider knowledge base in terms ofenvironmental, economic, and social attributes of engineered systems, work, and materials.Sustainability is a perspective that can be introduced in early classes and not only as a technicaltopic in upper level classes. Lower level sustainability courses can be related to the knowledgegained in the required math, science, humanities, and social sciences through “mind mapping.”This paper presents a comprehensive term project entitled “Greening the Engineering Building”that was utilized to simulate sophomore civil engineering students’ interest in green buildingsthrough the development of a sustainable alternative

Conference Session

Innovations in Upper-level Biomedical Engineering Courses

Collection

2015 ASEE Annual Conference & Exposition

Authors

Michael G. Mauk, Drexel University; Richard Chiou, Drexel University

Tagged Divisions

Biomedical

Paper ID #13578Microfluidic Medical Diagnostics Devices: Instructive Student Projects forProduct Development in the Coming DecadeDr. Michael G Mauk P.E., Drexel UniversityDr. Richard Chiou, Drexel University (Eng. & Eng. Tech.) Page 26.1152.1 c American Society for Engineering Education, 2015 Work in Progress: Microfluidic Medical Diagnostics Devices- Instructive Student Projects for Product Development in the Coming Decade1

Conference Session

Engineering Management Division Technical Session 1

Collection

2015 ASEE Annual Conference & Exposition

Authors

S. Jimmy Gandhi, California State University, Northridge; Jennifer A Farris, Texas Tech University; Mario G. Beruvides Ph. D., Texas Tech University; Ahmad R Sarfaraz, California State University, Northridge

Tagged Divisions

Engineering Management

Paper ID #11795The Development Process towards achieving a Framework for IncorporatingVirtual Teams into Projects in Engineering CoursesDr. S. Jimmy Gandhi, California State University, Northridge Dr. S. Jimmy Gandhi is an assistant professor at California State University, Northridge. His research interests and the courses he teaches includes Quality Management, Lean Manufacturing, Innovation & Entrepreneurship,Sustainability as well as research in the field of Engineering Education. He has over 30 conference and journal publications and has brought in over $500K in research grants to The California State University

Conference Session

NSF Grantees’ Poster Session

Collection

2015 ASEE Annual Conference & Exposition

Authors

Weizhao Zhao, University of Miami

Tagged Topics

NSF Grantees Poster Session

Paper ID #12325TUES Type 2 Project: Development and Application of MITS/DATS Course-ware: Advancement, Success, Concern, and WeaknessDr. Weizhao Zhao, University of Miami Professor of Biomedical Engineering Director of Medical Physics Graduate Program Dept. of Biomedical Engineering Coral Gables, FL 33146, USA Page 26.1609.1 c American Society for Engineering Education, 2015 TUES Type 2 Project: Development and Application of MITS/DATS Courseware: Advancement, Success, Concern, and

Conference Session

Mechanics of Materials

Collection

2015 ASEE Annual Conference & Exposition

Authors

William E. Howard, East Carolina University; Rick Williams, Auburn University; Sarah Christine Gurganus, NAVAIR Fleet Readiness Center East

Tagged Divisions

Mechanics

Paper ID #12176Using Additive Manufacturing and Finite Element Analysis in a Design-Analyze-Build-Test ProjectDr. William E Howard, East Carolina University William E (Ed) Howard is an Associate Professor in the Department of Engineering at East Carolina University. He was previously a faculty member at Milwaukee School of Engineering, following a 14- year career as a design and project engineer with Thiokol Corporation, Spaulding Composites Company, and Sta-Rite Industries.Dr. Rick Williams, Auburn University Rick Williams is currently a Visiting Associate Professor at Auburn University. His research interests include

Conference Session

Dynamic Systems and Control

Collection

2015 ASEE Annual Conference & Exposition

Authors

Estelle M. Eke, California State University, Sacramento

Tagged Divisions

Mechanical Engineering

Paper ID #11981Using Simulink, Matlab, and LEGO Mindstorms to teach a Project-BasedControl Systems Design CourseDr. Estelle M Eke, California State University, Sacramento Estelle Eke is a full professor of Mechanical Engineering at California State University, Sacramento. She received a B.S. degree in Aeronautical and Astronautical Engineering from Purdue University, a M.S. in Mechanical Engineering and Materials Science from Rice University, and a Ph.D. in Aeronautical and Astronautical Engineering from Rice University. She worked for two and half years in the Spacecraft Navigation Section at the Jet Propulsion Laboratory

Conference Session

Design as a Social Process: Teams and Organizations

Collection

2015 ASEE Annual Conference & Exposition

Authors

R. Keith Stanfill, University of Florida; Shari Ann Robinson, University of Florida Counseling and Wellness center

Tagged Divisions

Design in Engineering Education

Paper ID #13763Preparing Capstone Design Instructors and Project Mentors to Deal with Dif-ficult Students and Problem TeamsDr. R. Keith Stanfill, University of Florida Keith Stanfill holds the academic rank of Engineer and serves as the Director of the Integrated Product and Process Design (IPPD) Program for the University of Florida (UF) College of Engineering. He received his B.S., M.E., and Ph.D. degrees in mechanical engineering from UF in 1985, 1991 and 1995, respectively. He joined the UF Industrial and Systems Engineering faculty in 1999 as the IPPD Associate Director and was promoted to IPPD Director in 2001

Conference Session

Evaluation: Exploring the Impact of Programs for K-12 Teachers.

Collection

2015 ASEE Annual Conference & Exposition

Authors

Laura E. LeMire, The Community College of Baltimore County

Tagged Topics

Diversity

Tagged Divisions

K-12 & Pre-College Engineering

Paper ID #12524Professional Development Training That Makes Project Lead The Way Teach-ers More Knowledgeable and Confident Instructors (Evaluation)Ms. Laura E. LeMire, The Community College of Baltimore County Upon graduation from the University of Maryland, College Park with her masters in geotechnical en- gineering, Laura went to work for Baltimore Gas and Electric where during her career there she was responsible for substation and transmission line construction projects, relocation and installation of BGE facilities for Oriole Park at Camden Yards and for the Light Rail, and for improving service reliability. After

Conference Session

Eco-Car Poster Session

Collection

2015 ASEE Annual Conference & Exposition

Authors

Shawn Midlam-Mohler,, Ohio State University ; Jason Linger, Ohio State University ; Jack Slavinski, Ohio State University ; Lisa Fiorentini, Ohio State University

Tagged Topics

Eco-Car Poster Session

Paper ID #14368Project Management Inside and Outside of the Curriculum at the Ohio StateUniversityShawn Midlam-Mohler,, Ohio State UniversityJason Linger, Ohio State University Jason Linger is the Project Manager for The Ohio State University EcoCAR 3 Team. He graduated from Ohio State in May 2015 with a Bachelor of Science in Industrial and Systems Engineering. A native of Westlake, Ohio, Jason has completed internships at Ford Motor Company and the Cleveland Clinic. At Ford, he worked on the launch of the 2016 F-650 and F-750 at the Ohio Assembly Plant. In addition to his work on EcoCAR at Ohio State, Jason served as a rock

Conference Session

Problem- Project- and Case-based Learning in Environmental Engineering

Collection

2015 ASEE Annual Conference & Exposition

Authors

Phil Dacunto P.E., United States Military Academy; Victoria Rose Varriano, United States Military Academy; Jason Ko, United States Military Academy

Tagged Divisions

Environmental Engineering

lieutenant in the United States Army.Jason Ko, United States Military Academy West Point Cadet, Class of 2015. Civil Engineering Major Branch: Army Corps of Engineers Page 26.1268.1 c American Society for Engineering Education, 2015 Project-Based Learning in the Developing World: Design of a Modular Water Collection and Treatment SystemAbstract Project-based learning can be particularly effective in the field of engineering, in thatstudents can apply what they have learned in the classroom to create a tangible product. Suchexperiences are especially engaging for students

Conference Session

Industrial Engineering Division Technical Session 3

Collection

2015 ASEE Annual Conference & Exposition

Authors

Max de Jesús Suárez Montiel, Tecnológico de Monterrey, Mexico; Alberto Abelardo Hernandez-Luna, Tecnológico de Monterrey

Tagged Topics

Diversity

Tagged Divisions

Industrial Engineering

Paper ID #13877Recognition of Projects for Service Organizations based on Customer Ex-pected and Perceived Quality, and Customer Experience ´ Su´arez Montiel, Tecnol´ogico de Monterrey, MexicoMr. Max de Jesus Born: Hidalgo, M´exico BS: Mechanical Engineer, Universidad Auton´oma de Nuevo Le´on MS: Master of Science of Manufacturing Systems, Student of Master Degree, Tecnol´ogico de Monterrey Tecnol´ogico de Monterrey (ITESM) max.itesm@gmail.comDr. ALBERTO ABELARDO HERNANDEZ-LUNA, Tecnol´ogico de Monterrey Born: Monterrey, M´exico. BS: Mechanical Electrical Engineering, Tecnol´ogico de Monterrey MS: Me- chanical